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Operations Manager

| Austin
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About Adia:

Adia builds technology that automates how people go to work in the hospitality, retail and experiential marketing industries while giving employers instant access to data-validated talent. Our technology is an award-winning App & Cloud-Based Digital Platform for hourly workers; it leverages AI to connect employers & employees in a whole new way!

Your challenge, should you choose to accept:

As Operations Manager, you are responsible for the daily operations of Adia for the US - from developing processes and blueprints for the Adia US Operations to building and managing a team that works on high-volume, high-frequency projects as well as back office operations. While doing that, you will work closely with Product, Sales and Marketing to ensure that Operations run smooth and that users have a great experience when using Adia.

Key Responsibilities:

  • Design, manage and continuously improve all operational processes to support centralized US Operations  
  • Build and manage the centralized Operations team for Adia US to meet business needs
  • User management: ensure user experience and quality of worker pool
  • Marketplace management: maximize marketplace liquidity and job fulfillment
  • Collaborate with and provide recommendations to product team that maximize productivity, quality and efficiency of operations
  • Collaborate with product, marketing and sales teams for user attraction, retention and supply/demand forecast
  • Work with external providers aiding operational processes, implement and reinforce compliance requirements through operational procedures
  • Client / Worker Support: equip operations team with proper tools and resources to resolve inquiries and troubleshoot effectively 
  • Collaborate with Leadership and participate in special projects

What you bring to the table:

  • Minimum 5 – 7 years’ experience in leading recruitment, customer service or supply chain teams
  • Skilled in temporary staffing, high volume recruitment and remote onboarding
  • Knowledge of US applicable Federal State and Local employment laws and regulations
  • A very deep understanding of general staffing operations, systems and organization
  • Ability to drive change and lead process improvements
  • Demonstrated ability to influence and motivate all levels of management and staff
  • Skilled in communicating effectively verbally and in writing
  • Proactive problem solver with a desire to collaborate with others
  • Ability to create strategies by analyzing information and processes and present findings
  • Thrives working in a fast-paced environment with a high-volume, high frequency projects
  • Ability to establish and maintain effective working relationships with a diverse team
  • Very organized, detail and process oriented: processes must be continuously streamlined
  • Resilient: must be able to thrive in uncertain conditions and comfortable with speed
  • Curious: wants to understand and question existing processes to continuously improve
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Work Environment:

  • Innovative start-up environment with a high growth, vibrant, fast-paced culture
  • Huge variety of things for you to sink your teeth into
  • Awesome team (we may be biased…)
  • Non-stop action

We have an incredible future ahead of us, but it relies on people putting a lot in to get a lot out. We expect people to throw themselves into anything and everything.

Think you’ve got what it takes? Apply today. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • AzureDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • Google Play ConsoleAnalytics
    • ITunes ConnectAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Campaign MonitorEmail


We're right on the Congress Bridge. We have views of the water and trail. Want tacos? Walk to Taco Joint! Want to grab a beer? Walk to the Yeti Store!

An Insider's view of Adia

What’s the vibe like in the office?

It's a magical experience, building something. The culture here is one of excitement, curiosity, resilience, and motivation. I feel pushed to be my best self here at Adia.


Talent Manager

What's the biggest problem your team is solving?

We're eliminating friction points within the recruitment process and staffing industry as a whole. Part of that is using machine learning to bring together flexible workers and employers in a completely new way while providing the best user experience possible. Finding a job or workers on Adia should be as simple and effortless as ordering a cab.


Chief Product Officer

What makes someone successful on your team?

We place a tremendous amount of value on initiative, efficiency and innovation. As a technology startup, naturally the expectation is that people come to work to break new ground and find new ways of doing things. We look to each team member to bring their best thinking, innovative solutions and tools.


Project Manager

How do your team's ideas influence the company's direction?

Being a global company, I rely heavily on my local teams to bring their market expertise to drive initiatives that are tailored to the cultures and trends in their respective countries. They are our boots on the ground so we empower them to bring their ideas forward and then it becomes my job to feed that into our company's overall direction.


Chief Executive Officer

What are Adia Perks + Benefits

Adia Benefits Overview

Adia's parent company is the Adecco Group - so this gives all our team members the incredible benefit of being a part of an organization that is the world leader in staffing. This means that you get all the amazing benefits offered by the Adecco group, including healthcare, 401K matching and much more!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Depending on role.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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