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Order Processing Analyst I - United States-2

| Austin

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people’s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.



Order Processing Analyst I

Forcepoint, Inc. is a global leader in protecting organizations from the latest cyber- attacks and data theft. A privately-owned network security firm, Forcepoint has been in operation for 19 years and employs 1,600 employees in 28 global locations.

Forcepoint comprehensive security solutions unify web security, email security, mobile security and data loss prevention (DLP) at the lowest total cost of ownership. Tens of thousands of enterprises in almost 150 countries rely on Forcepoint security intelligence to stop advanced persistent threats, targeted attacks and evolving malware. Forcepoint prevents data breaches, intellectual property theft and enforces security compliance and best practices. A global network of channel partners distributes scalable, unified appliance- and cloud-based Forcepoint solutions.

Forcepoint wants folks who desire a vocation with a purpose. We recruit only the smartest, most highly motivated people who can accept the challenge of working for a global leader in cybersecurity. Our adversaries are highly motivated, well-funded and smart. We have to beat them. We invite you to help.


Job Summary

The Order Processing Representative accurately processes purchase orders/invoices daily. This role also generates Forcepoint permanent activation keys and process product and seat change requests. 

Essential Functions

  • Process external customer purchase orders and partner requests in a timely manner.
  • Effectively resolve customer issues/concerns regarding purchase orders.
  • Respond to customer email inquiries and requests.
  • Develop and maintain excellent rapport with customers, both internal and external.
  • Receive and effectively handle inbound customer calls.
  • Maintain working knowledge of Forcepoint products and order processes.
  • Work extended hours at month end/quarter end as required (could include weekends).
  • Perform other ad hoc duties as assigned.

Education and Experience

  • Associate’s degree or equivalent experience
  • Minimum of 2 years customer service, order processing or related experience
  • Requires computer literacy

Soft Skills

  • Fluent English required
  • Excellent verbal and written communication skills
  • Detail oriented with excellent organization and strong follow up
  • Relational and professional
  • Proven problem-solving skills
  • Solid multi-tasking skills and teamwork mentality
  • Strong sense of customer urgency and patience
  • Must be customer-retention focused

Preferred Skills and Background

  • Previous experience with Sales Force, Softrax ,and/or CPQ a plus
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We are located in the North Austin area by The Domain, off of Braker between Mopac and 183. Our office patio overlooks Quarry Lake.

What are Forcepoint Perks + Benefits

Forcepoint Benefits Overview

We have a competitive benefits package.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dependant Care account
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement