VP & GM, Educational Services

| Austin

About Blackbaud:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

Company:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

Role Definition:

The Vice President and GM for our Education Services business is a highly visible leadership role in Blackbaud.  Responsible for our Education Services business, the role is multi-faceted.  It spans from sales to operational and includes financial and strategic accountabilities.  In practice, the VP& GM is the “owner” of the Education Services business within Blackbaud and leverages all of the strengths and resources of the company.  He / she is the steward of the Education Services business and is accountable for its performance through directly-reporting and matrixed staff.  The VP & GM is focused on the daily operations of the business as well as its long-term strategic position and success. 

 

Key Outcomes:

Working in a matrixed environment which leverages existing capabilities, the VP & GM will accomplish the following:

 

  • Define the organizational structure that will maximize customer and business impact while enabling scale. 

 

  • Create the business strategy that will position Education Services in the market and establish market leadership which includes product (offer) vision, the go to market strategy, market offers, pricing and operationalization of such. 

 

  • Establish market leadership and position for the market space to include the development of a strategy and corresponding pricing to entice the spectrum of the customer base.  Expand the addressable market.

 

  • Lead the team of direct and indirect employees which creates high energy and passion for the mission among the employee base.

 

  • Dramatically expand into our existing base of customers while growing annual revenues by attracting new logos and retaining the current customer base.

 

Responsibilities:

The VP & GM will drive the success of the business and be accountable for:

 

  • Strategic direction of the Education Services horizontal and market segment

 

  • Develop go-to-market strategies while partnering with Vertical Business Units to correctly position Education Services in the product continuum, drive demand generation programs and execution including offers, pricing and marketing operations. 

 

  • Deep domain expertise and industry spokesperson that is visible on the speaking circuit.

 

  • Strong partnership with Sales including talent acquisition, bookings performance, AE productivity and training, territory planning and quota setting.

 

  • Owner of the Customer experience for Education Services from pre-sale through delivery to ongoing Customer Success and retention.

 

  • Leadership of a team and coordination with Centers of Excellence to provide visionary leadership that motivates and empowers teams to produce the best outcomes for our customers.

 

  • Develop and manage Key Performance Indicators: P&L, bookings, units, customer satisfaction, net promoter score and budget planning.

 

  • Growth and operational improvement of the business.

 

 

Qualifications:  

  • 15+ Years of executive level experience leading fast-paced, hyper growth SaaS businesses
  • 15+ Years of experience bringing Software products to market
  • Proven technology based General Manager experience with P&L responsibilities, leading all aspects of Sales, Marketing, Services, Support, Customer Success, offer/services development functions
  • 10+Years of experience in the Education Services industry
  • An executive with vision who can develop the right strategy and execute to drive rapid growth.
  • Solid track record in building, developing and recruiting high- performance teams based on a large network of talent in the software industry.
  • Big thinker, growth-oriented self-starter striving to make a big impact and unwilling to accept mediocrity.
  • Experience managing in a complex, high-growth, matrixed environment.
  • Travel through North America and globally to attend industry events meet Customers and employees is expected
  • This position is based in either Austin, TX or Charleston, SC

 

 

 

 

At Blackbaud, we value the trust our clients put in us.  Changing the world is important business, and we take our part in supporting that change very seriously, one employee at a time.

 

Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

 

 

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  

 

 

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
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    • jQueryLibraries
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    • AngularJSFrameworks
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    • ApacheFrameworks
    • KafkaFrameworks
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    • MyBatis/JPAFrameworks
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    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Associate Account Executive

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace through cultural awareness and competency training programs, as well as Affinity group representation.

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays

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