Our mission is to revolutionize commerce, bringing online selling and features once reserved for multi-billion-dollar companies to the masses. To make that a reality, we need exceptional people to build, support and grow our platform. If that’s you, come join a fast-growing company with a great culture, outstanding benefits, and funding from visionary investors like Steve Case's Revolution Partners, Softbank, Amex and Telstra.

We have two awesome offices in Austin! We're hiring in our corporate headquarters at Four Points and in our new Downtown product and engineering office, too!

Product Design Manager at BigCommerce

At BigCommerce, our product organization is structured around cross-functional teams that specialize in a specific area of our merchant-facing control panel. Each of our three offices is home to a number of specialized teams. As a Product Design Manager within the Design team, you will be the design leader across all of our Austin-based teams. This position is unique within BigCommerce because it is considered both a design leadership position and a product leadership position. You’ll be the quality-bearer for product design and will also set the standards for cross-functional design partnership in the Austin office.

Reporting to our San Francisco-based Head of Design, you’ll be trusted to work autonomously across your teams to deliver against our vision and strategic goals. This is a hands-on position, giving you the opportunity to contribute design solutions and develop expertise across one-or-more functional areas while also managing a small team.

Responsibilities & Opportunities: 

  • Establish a strong culture of partnership. We believe that defining product experiences is a team sport and expect design, product management, and engineering to collaborate early and often to define the right solution for our merchants.
  • Be a standard-bearer for experience quality. Our product should be familiar, intuitive, and above all useful to our clients. As a design leader, you’ll be trusted to put the appropriate checks and processes in place to ensure we’re playing in the the user-centric intersection between design, content, business, and engineering.
  • Lead and contribute. With your direct reports, you’ll contribute to the vision and then create the space for them to successfully deliver. For your own projects, you’ll own design delivery across the entire product lifecycle and multiple product launches.
  • Define the grid to support your local team’s needs. As the local Product Design leader, you’ll determine how best to structure your and your team’s capacity to support high quality and high impact experiences across functional areas.
  • Manage the team to success. You’ll have full command of your designers’ success, including managing their day-to-day activities, conducting regular work reviews, hiring, talent development, and performance management.
  • Be results oriented. You’ll take full ownership your work, and you take responsibility for every last detail, every step of the way. As a senior level contributor, you know when to engage your leadership and how to facilitate conversations about design with others.
  • Incrementally transform our product experience. We have a vision for our product experience that requires every member of the design team to move forward together. This means we thrive on coordinating our efforts globally as a unified design team and locally through relevant project work.
  • Be part of building a global design culture. In partnership with other design leaders, you’ll ensure that our global design culture remains focused on openness, collaboration, and enabling individual contributors to do the best work of their lives.

You are…

  • A cultural champion. You understand the impact of a highly-satisfied, excited crew; you obsessively address opportunities and issues that could impact the team’s ability to do great work together.
  • Visionary. You are able to see through time to anticipate our user’s potential future needs and design experiences around them.
  • Well rounded. You are able to articulate and direct work from UX, to UI, to Interaction and weigh each decision for its impact to the experience.
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. Likewise, you can look at your design solution and determine what is integral to the experience and what are ‘bells and whistles’.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, extremely creative and constantly looking for ways to tweak and optimize process.
  • Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome.
  • A builder. You’re motivated by building teams, experiences, products and companies and understand that you may come across some ambiguity along the way; you view ambiguity as an opportunity to define or improve.
  • A utility player. You're willing to help out wherever needed.

Preferred Experience & Qualifications:

  • 7+ years experience delivering high impact user experiences for products, software, and interaction-rich web experiences
  • 3+ years working in a UX/Interaction design leadership capacity
  • 2+ years managing direct reports
  • Demonstrated understanding of User Interface, preferably for customer-facing commerce and/or software experiences
  • Delivery experience working in cross-disciplinary teams
  • Understanding of mobile and internationalization is a plus
  • Experience working in ecommerce is a plus, but not required

Company Reviews

"As a partner marketer, I work alongside some of largest brands out there to enable our merchants to truly grow. I am constantly affirmed that the work I do directly impacts the business - and that feels good. I've never been shy about acting boldly and I'm thankful BigCommerce encourages me to do just that."
Kasey Durbin
Sr. Partner Marketing Manager
at BigCommerce
"There's a strong emphasis here on breeding a culture of excellence. It's awesome to work in client success where we have a world-class approach to thinking about the customer first. We hire top talent so you're working in an environment that is not just fun but challenges you to be the best version of yourself. I've made lifelong friends and have been humbled by all BigCommerce has to offer."
David Enriquez
Enterprise Onboarding Consultant
at BigCommerce
"We are building innovative solutions using leading edge tech to enable our merchants to grow their businesses. Come join our ever-growing team and help us push the limits of e-commerce."
Jason Schmitt
Senior Engineering Manager
at BigCommerce
"I couldn't believe my eyes when I first walked into BigCommerce and saw all of these positive, energetic people who love what they do. From a sales career standpoint, I'm so grateful for the amazing opportunities that have been available to me. I love the challenges and energy on our sales floor, as well as the winning culture we've created. Working for BigCommerce truly means being a #teamonamission."
Lauryn Spence
Channel Account Manager
at BigCommerce
"If you are passionate about technology and want to work with motivated, smart people, you will love working at BigCommerce. I am growing as an engineer and making a difference with our merchants everyday."
Nina Blanson
Senior Software Engineer
at BigCommerce
"Everyone at Bigcommerce is singularly focused on providing the best experience to our clients and their shoppers. That is an incredibly unique and powerful environment to be part of. As a designer, it makes me feel supported and encouraged every day to deliver the best possible product."
Andrea Wagner
Head of Design
at BigCommerce
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Perks & Benefits
A free online store to help you live out your entrepreneurial dreams
Competitive compensation packages
Pet Insurance
Comprehensive health insurance coverage that starts on day one
Choice of garage parking or light rail pass for those in our downtown Austin office and free garage parking at our Four Points office.
Open vacation policy for salaried team members and generous accrued time off policy for hourly team members
Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc.
Time off for volunteering and employee-driven charity events
Peer to peer rewards and recognition program
Fully stocked kitchens and craft beers (plus subsidized gym memberships to help work it all off)
Paid parental leave and adoption assistance for new parents
Employer-paid life insurance and disability coverage
Student Loan Genius benefit
Educational assistance for qualified pre- and post-grad courses

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