Implementation Specialist

| Austin

Do you get excited about implementing customer solutions? Do you thrive at project management and bringing all the pieces of the puzzle together to meet a deadline?  Are you intrigued by business workflow and design?  If so, keep reading!

What You’ll Do

  • Focus mainly on solution design of packaged solution service offerings with well-designed scope
  • Lead discovery and design sessions with customer subject matter experts to thoroughly evaluate and understand requirements
  • Independently analyze, organize and create final blueprint/designs for customer signature
  • Produce clearly articulated solution design documents on projects
  • Provide consultative advice during the design, build, testing, and go-live activities of the project
  • Leads efforts to plan, gather, manage and control business requirements and contributes to identify changes of scope for Project Managers
  • Develop positive relationships with colleagues, customers and sub-contractors
  • Understand how to design an SSG software system such that basic workflow and reporting requirements are met
  • Articulate the value proposition of SSG Software as a case management system and assist customers in implementing SSG best practices.
  • Maintain up to date and detailed knowledge of all ETO and/or Apricot products and features
  • Represent SSG to customers in a highly professional manner

Requirements:

  • At least 3 years of professional experience
  • At least 1 years of experience in an analyst role
  • Bachelor's Degree
  • Ability to facilitate requirements gathering sessions, discovery sessions, design sessions virtually and onsite
  • Experience with requirements traceability/ requirements management
  • Demonstrated experience and drive to problem-solve and tackle new challenges on a daily basis
  • Highly analytical with extreme attention to detail for testing and quality assurance of design
  • Solid troubleshooting skills and the ability to work independently
  • Demonstrated ability and desire to learn constantly, quickly and independently
  • Strong verbal and written communication skills
  • Comfort and confidence with computer software/technology
  • Demonstrate understanding of and commitment to Social Solutions’ vision of becoming the premier provider of case management software in the industry.

Why We’re Awesome

At Social Solutions, we’re mission focused and results oriented! We’re a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Social Solutions’ software (SaaS) helps some of the most vulnerable human beings in our society. Our software for Nonprofits allows them to spend less time on compliance and more time on ensuring the effectiveness of their service programs for the people who rely on them. Since our software was designed by direct service works for direct service providers, it also helps them to demonstrate impact to stakeholders.

What You’ll Get

  • Amazing coworkers
  • Flexible PTO
  • 100% employer paid benefits for employees
  • 8 hours per quarter of volunteer time
  • Company sponsored events and happy hours
  • Career advancement opportunities
  • That’s not all, folks! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks

Location

10801 North Mopac Expressway, Austin, TX 78759
10801 North Mopac Expressway, Austin, TX 78759

Insider's spotlight

How would you describe the company’s work-life balance?

“Work Hard, Play Hard.” When we’re in the office, everyone is working as hard as they can to further our mission and help our clients do more good. But, after hours, we know how to get out of work mode without feeling like we’re missing something. It’s a great feeling to leave work at work and have a full life outside of the office.

LaRhonda

Content Marketing Specialist

What's the biggest problem your team is solving?

I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

Chris

Software Developer

How has your career grown since starting at the company?

Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

Michael

Team Lead, Renewals

As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

Kristin

CEO

Our team is ensuring that all human service organizations can PROVE the impact they are having on their communities. Funders need to see the data showing that the programs & services are driving outcomes and having a meaningful impact. If organizations are unable to do this, they are at risk of losing their funding, and at risk of survival.

Noah

Regional Sales Executive

Perks of working here

401(K) Matching
401(K)
Casual Dress
Company Outings
Conferences & Training
Dental Benefits
Game Room
Happy Hours
Health Benefits
Generous Parental Leave
Parking
Tuition Reimbursement
Unlimited Vacation
Volunteering Opportunities
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