Product Manager, Integrated Reservations
HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.
Are you passionate about travel? Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry? Does leading a talented and growing team energize you?
We are searching for a Product Manager to join HomeAway's partner experience team to define and build integrations that support our partners: vacation rental owners and property managers. Specifically, you will focus on optimizing performance for partners who run their business within 3rd party Software and distribute to HomeAway via APIs. You will be responsible for the conversations, bookings and policies experiences that enable property managers to clearly display their offering on the HomeAway traveler-facing sites, to communicate with travelers, and to manage their HomeAway bookings. This requires close collaboration with property management software companies as well as all product teams throughout the booking flow.
As a part of the product management team, you possess a unique blend of business acumen, user experience and technical skills. You will serve as a product expert, combining industry analysis, extensive market research, end-user feedback and site usage data to lead the overall product lifecycle: setting the strategic vision and product roadmap, defining requirements, collaborating with design and development to define, implement, deploy, a/b test, measure, and refine new features to deliver a premier partner experience for managing vacation rentals.
What you’ll do:
- Conduct market research across all user segments and competitive landscape, identifying and prioritizing market needs and opportunities
- Create roadmap and define priorities for your product, defining and articulating the product vision to empower engineering teams to deliver value to our customers
- Work with the executive management team to ensure they are fully engaged in strategic and tactical planning decisions
- Drive the portfolio lifecycle and solutions from strategy to end-user adoption, actively participating in agile product development process for roadmap implementation, writing product requirements, user stories, and maintaining the product backlog of priorities
- Define data and reporting requirements and drive implementation with the data engineering and business intelligence teams
- Meet frequently with business stakeholders to develop a deep understanding of their business process and needs to inform requirements for internal tools in order to support integrated partners
- Collaborate with product managers across the entire booking flow to align against your integrated partner experience vision, vet dependencies, align priorities, define a/b tests and implement experience changes
- Partner with UX designers to research, define, and test next generation experiences that increase the adoption of the products, improve conversion of new customers, and improve customer satisfaction
- Work closely with customer experience, sales and adoption teams to collect requirements and user feedback from the field
- Launch new products in collaboration with customer service, product marketing and marketing on go-to-market and lifecycle marketing strategies
- Handle resolution of urgent technical issues while communicating changes to business partners
Who you are:
Product Managers should possess strong business acumen and be passionate about the user, well-designed online and mobile products, and software development best practices.
- 5+ years of product management experience in a high-tech software company, preferably a B2C e-commerce environment
- Experience leading multiple ongoing complex projects and implementation of web applications, while delivering on schedule
- Experience utilizing web analytics and testing tools to aid business decisions
- Ability to lead large, complex, global projects in a fast-paced environment
- Ability to collaborate closely with design and usability to drive product enhancements
- Strong communication and presentation abilities
- High level of initiative and desire to create an exceptional user experience for our customers
- Experience with online travel and/or consumer marketplaces preferred
- BS or BA in related field, MBA preferred
Benefits & Perks:
- Competitive health and insurance benefits.
- Competitive salary.
- Annual target bonus or commission.
- Parental leave for up to 20 weeks (dependent on eligibility).
- Paid vacation and sick time.
- Vacation rental on a yearly basis (taxable benefit).
- Employee Stock Purchase Program.
- Free snacks and beverages.
- Frequent company update talks with our leadership team.
- Free listing on HomeAway.com.
- Electronic, adjustable stand-up desk.
- Discounted Metro & Rail pass.
- Casual dress.
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.