Product Manager, Partner Engagement & Retention

| Austin

Our Product Managers play a key role in shaping the direction of our company and solving hard problems for our users. Are you a passionate Product Manager that wants to help innovate and execute product initiatives across the company?

What You'll Do:

This role is on the Partner Product team will be responsible for defining and measuring the success and quality of HomeAway’s homeowners & property managers. As an internal expert on these users, you intimately understand pain points and can craft crisp value propositions that solve their problems while meeting business goals. You will work closely with Engineering, Design, Analytics, Marketing, and with many Partner-focused Operations teams across the organization. With over 2.5 million properties in HomeAway’s community, Partner Engagement and Retention is a critical element of HomeAway’s overall business goals.

  • You will define the product vision and strategy for the HomeAway Partner Engagement & Retention product portfolio which includes the Dashboard, Marketplace Feed, and Mobile Apps.
  • Set and track metrics and key performance indicators to measure product success.
  • Collaborate with product marketing and user research to define requirements and prioritize development work.
  • Monitor and investigate customer feedback, net promoter scores, and customer service metrics to ensure we have a world-class customer experience.
  • Formulate A/B test experiments by crafting a good test design and working with analysts and developers to implement them.
  • You will work closely with designers to test next-generation experiences that increase the adoption of the products and improve marketplace conversion.
  • You will work daily with the development team to ensure projects are clearly defined and executed.
  • Lead resolution of urgent technical issues while communicating changes to business stakeholders.
  • Launch new products by collaborating with partner success, customer service, product marketing, and marketing on go-to-market and lifecycle marketing strategies.
  • Collaborate with analysts & data scientists to define, track, and report on data.
  • Work with the executive management so they are fully engaged in product launch decisions.

Who You Are:

To be considered for the position, you have demonstrated meaningful and current expertise in directing online strategy and development of business-to-business and consumer-focused products. Product Managers should be passionate about well-designed online and mobile products, end-user experience, and evolving methodologies in software development.

  • 3+ years of Product Management experience, preferably in a B2C company
  • Experience working with UI/UX design and usability
  • Experience with A/B testing to drive improvement in customer experience and business results
  • Working knowledge of user engagement and retention
  • Experience with agile product development in a dynamic environment
  • Experience using a data to make confident and informed decisions
  • Excellent communication and presentation abilities
  • High level of initiative and dedication to building a world-class user experience for our customers
  • BS or BA in computer science or an equivalent field

Benefits & Perks:

  • Competitive health and insurance benefits.
  • Competitive salary.
  • Annual target bonus or commission.
  • Parental leave for up to 20 weeks (dependent on eligibility).
  • Paid vacation and sick time.
  • Employee Stock Purchase Program.
  • Free snacks and beverages.
  • Frequent company update talks with our leadership team.
  • Free listing on HomeAway.com.
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

HomeAway has six offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.

An Insider's view of HomeAway

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!

More Jobs at HomeAway59 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Internships
new
Austin
Internships
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Internships
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Data + Analytics
new
Austin
Design + UX
new
Austin
Data + Analytics
new
Austin
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Data + Analytics
new
Austin
Internships
new
Austin
Product
new
Austin
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Internships
new
Austin
Data + Analytics
new
Austin