Product Manager

| Austin

At Volusion, we make products that people love. Our teams are dedicated to providing SaaS ​e​commerce solutions and services for all business types, from startups to well-established companies. If you're a creative professional who loves working with teams, has a passion for driving positive change and wants to better the world with your ​ideas, we want to hear from you!

At Volusion a Product Manager would have:

  • A rapport with widely varied roles like engineering, design, customer success, etc.
  • A deep internalization of Volusion’s vision and purpose
  • A sense of how the site builder & commerce landscapes are evolving
  • The commitment to make Volusion better every day
  • A growth mindset and drive to find the highest leverage opportunities available
  • A strong embodiment of our culture code. We hope you are nodding your head in agreement as you browse through it!
  • A creator, a fellow maker, not simply a decision maker. They’re ready and capable to move forward at pretty much any step of the process.

A few examples:

  • A Product Manager wouldn’t fully design every piece of a new feature, but they would open up Sketch and wireframe a workflow that clearly communicates the idea.
  • A Product Manager wouldn’t write code for a new report, but they would know enough about charting packages and their capabilities to understand how the choice affects the end result.
  • A Product Manager wouldn’t talk to 100 customers about a research question, but they would reach out to 1-2 key customers per week to have an open-ended conversation about being a small business owner.
  • A Product Manager wouldn’t take on sole responsibility for creating and analyzing a cohort analysis of a new pricing test, but they would open a data set and tweak the criteria to better understand the results.
  • A Product Manager wouldn’t write a whole 8-part email nurturing series, but they would do a rough draft of a feature launch email that simply needs some editing before sending to a key customer segment.

Ideas and insights come from everywhere: Blog comments, Customer Support Heroes, vision set by Kevin, passionate customers, customer development, data analysis, business development, social, and more.

All inputs are valid, and we have a lot of them being as transparent (and as curious) as we are.

What matters most is how we unpack an idea and discern the opportunity in it. What’s our current appetite (and need) for core improvements, expanding features and venture risk? It’s the Product Manager’s domain to creatively pursue growth and product improvements, even with limited time and resources.

Attributes:

  • Accountable for delivering business objectives
  • Super transparent with team, peers and leadership
  • Communicating and owning priorities within the product team
  • Willing to get hands dirty and work with the team day-to-day
  • One of the strongest user experience and product vision leaders within the organization
  • Responsible for creating and implementing a product roadmap & strategy
  • In constant communication with customers
  • Actively looking for ways to make everything better
  • Used to working in modern agile and lean methodologies
  • Willing to participate in speaking engagements (public and internal)
  • Passionate about user experience & design
  • Detail oriented and always looking at data to back decisions
  • Eager to help create the best tech company in Austin

We are looking for someone with:

  • Bachelor's degree desired
  • 5+ years experience in the tech industry
  • 3+ years experience as a product owner, delivering value
  • 2+ years in the trenches startup experience
  • High emotional intelligence
  • Amazing communication skills

Expectations:

  1. Customers: We are a customer-first company, and we want all efforts and communications to represent this philosophy
  2. Visibility: We’d rely on you for developing strong relationships with other teams (Engineering, IT, Finance, Culture, Customer Experience, Sales, Business Development) as well as our Marketing and Growth leaders to collaborate on initiatives and coordinate launches. We want to improve communication across all these areas to avoid misunderstandings and keep everyone in the know.
  3. Planning: We (CEO/CPO/CTO) would love to collaborate with you regularly to create the execution plans each quarter. This would mean writing down OKRs, and listening an accommodating changes to keep everyone going in the right direction.
  4. Guidance: We would have regular 1:1s (I’m the CEO/CPO) and would love to see you have 1:1s with other leadership to help review product roll-outs, listen for feedback and adjust your game plan.
  5. Culture: We expect you to understand and embrace the culture, and then help others understand and support the culture as well!
  6. Communication: Being effective at communicating is key. When deadline slip, priorities change, issues happen, it’s important to open up and ask for help but also to keep all the stakeholders informed regularly.
  7. Conflict: You are responsible for resolving conflicts with your peers, with leadership and among your own team members.
  8. Founder: This one is important, so we have it above and as a separate item here. Being a founder means listening to customers, taking a customer-first approach to problem solving, iterating super fast, and being willing to make mistakes along the way.

Benefits & Perks:

  • Competitive compensation packages
  • Medical, Dental, Vision, and Voluntary Life Insurance
  • Flexible Paid Time Off
  • 401(k) with Company Matching
  • Paid Parental Leave
  • On-site Fitness and Yoga Classes
  • Casual Dress and Beer Fridays
  • Endless Supply of Coffee and Snacks
  • Two Volunteer Days Off
  • Bring Your Dog to Work Days
  • Dry Cleaning
  • Chair Massages
  • Team Sports and Team Outings
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • Google Big QueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

A hop, skip and a jump from The Domain.

An Insider's view of Volusion

What are some social events your company does?

Part of our Culture Code is to "put people before everything else", with this we listen to quirky ideas that employees come up with- like having a watermelon throwing contest and a snack wagon. Yes, a snack wagon- once a month we bring an old school radio flyer wagon full of snacks around to every desk. It's so simple yet brings so much joy.

Rachel

Sr. People & Culture Coordinator

What kinds of technical challenges do you and your team face?

There are a lot of aspects of ecommerce that can be really complex - taxes and duties, shipping rates, GDPR and data privacy, SEO, etc. The biggest challenge we tackle every day is finding ways to do the complex work for our founders so they can focus on what really matters to them - their product or service.

Jonathan T.

Director of Product & Design

How does the company support your career growth?

My leaders take the time to understand my career goals. They support me by teaching me not only career lessons but life lessons too! Through company wide projects, Volusion gives me the opportunity to gain skills outside of my department. This helps me to be a well rounded sales pro and to better understand the industry and product that I sell!

Megan

Business Development Representative

How do you empower your team to be more creative?

I encourage my team to just try it! Whether "it" is a new tool or program, a way to customize the website experience or connect with entrepreneurs. We always want to be testing and moving forward with our brand and our approach to creative problem solving.

Tracy

Visual Design Manager

What makes someone successful on your team?

We're there to make sure our merchants get heard so being a great listener helps for a start! Other skills that would make someone successful on our team is being organized, attentive to details, willing to work hard to make the team successful and going the extra mile to make sure that our merchants feel taken care of.

Jonathan

Customer Happiness Consultant

What are Volusion Perks + Benefits

Volusion Benefits Overview

Volusion offers a wide array of benefits and perks. From benefit eligibility on your first day of employment to unlimited time off, 401K company matching and paid parental leave just to name a few.

Culture
Volunteer in local community
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Blue Cross Blue Shield of Texas
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Our gym includes cardio, weight lifting equipment and a TV. Volusion also provides a weekly yoga class.
Retirement & Stock Options Benefits
401(K) Matching
Volusion matches dollar for dollar up to 3% of an employee's salary.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
New moms get 12 weeks of paid time off and new dads get 4 weeks. There are NO service length requirements that must be met before you are eligible for this perk.
Remote Work Program
Each team manages their own work from home policy with most teams offering 1 work from home day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Full time salaried employees are eligible for unlimited time off which means you don't have to earn it before you use it! Full time hourly employees earn 5 weeks (!) of paid time off per year.
Paid Volunteer Time
Paid Holidays
Volusion offers paid time off to observe major holidays.
Perks & Discounts
Casual Dress
Company Outings
Volusion has quarterly paid team outings and company wide events like holidays parties and awards ceremonies.
Game Room
Ping pong, pool, video games, air hockey just to name a few.
Stocked Kitchen
Volusion offers unlimited snacks, fruit, coffee, soda, Waterloo and energy drinks. We also have an Alpaca Market vending machine with lots of healthy lunch items to purchase.
Some Meals Provided
Volusion will find any excuse to celebrate and it always includes food :-).
Parking
Volusion provides ample FREE parking.
Pet Friendly
Every Friday you will see lots of doggies around the office.
Relocation Assistance
Fitness Subsidies
Employees receive a generous discount for a Class Pass membership.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
On a monthly basis we host lunch and learns on topics ranging from financial planning to health and wellness.
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