Product Operations Manager

| Austin

About us

We've recently closed a new round of investment, giving us $25M in capital to aggressively expand our team to serve our customers better. For three years in a row we have tripled our team and more than tripled revenue, and we are on track to continue this growth in 2019. We're looking for people who thrive on taking on a lot of responsibility in a dynamic, high-growth startup environment to join us.

About the role

As a Product Operations Manager, your primary responsibility will be getting new customers started with our application. You’ll engage hands-on with customers, and collaborate with colleagues from product development, sales, and customer success. Specifically, you will:

  • Work with customers to plan how to migrate their existing data to Juniper Square
  • Manage the process of data migration; lead calls with customers and coordinate work by your colleagues
  • Review, analyze, and prepare customer data for import to our application
  • Learn to upload data using the Juniper Square application and other software tools
  • Coordinate with our customer success team to provide a great experience for new customers
  • Recommend improvements to our application based on experiences with customers

In this role, you’ll work directly with clients, get experience managing investment data, and become an expert in our product. You’ll develop tools and collateral to make these processes more efficient as the business grows. This is a great experience if you’re considering a future in account management, product management, customer success, data analysis, or sales engineering, since you’ll get exposure to all of these areas.

Qualifications

  • Bachelor’s degree and 2+ years of experience, ideally in a field that makes extensive use of financial data, such as investment banking or management consulting
  • Significant experience working with complex datasets in Microsoft Excel
  • Strong attention to detail; analytical and inquisitive nature
  • Excellent written and verbal communication skills
  • Empathy for customers, and passion for helping them
  • Self-starter personality; comfort with ambiguity and rapidly changing environments
  • Interest in software and finance; familiarity with real estate private equity concepts a plus
  • Ability to manage multiple projects in a fast-paced startup environment

This is a full-time position located in our Austin office or San Francisco office.

Benefits

  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Freedom to customize your work and technology setup as you see fit
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What are Juniper Square Perks + Benefits

Juniper Square Benefits Overview

Benefits at Juniper Square include:
Health, dental, and vision care for you and your family
401k plan
Paid vacation and company holidays
Meaningful equity
State-of-the-art technology setup, and freedom to customize your workstation as you need to be productive
Flexible schedules are possible

...and, of course, the opportunity to take on great responsibilities as part of a collaborative, hands-on team that is building a new company from the ground up!

For more information on what it is like to work here: https://www.glassdoor.com/Overview/Working-at-Juniper-Square-EI_IE15457…

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Generous Parental Leave
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Unlimited Vacation Policy
Paid Holidays
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Casual Dress
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