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Technical Product Owner - eCommerce

| Austin

About Kendra Scott:
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
We have an exciting opportunity to support the development and execution of the eCommerce road map. Reporting to our Director of Product Management, our Technical Product Owner will be required to obtain a deep understanding of backend system integrations and work with stakeholders that are directly impacted by those integrations. This role combines the need of working amongst multiple business units and working cross functionally with necessary teams.
•Work with leadership to develop and effectively prioritize the product backlog according to the eCommerce roadmap and strategic business initiatives.
•Write user-level and technical requirements that are relevant and clear. Constantly monitor performance of new digital experiences to tweak and optimize as needed.
•Regularly interface with development team to ensure that everyone is clear on the expected user experience for new features and functionality being developed.
•Identify and test new opportunities to deliver a high-functioning ecommerce experience.
•Partner with development, creative, UI/UX, merchandising and cross-functional team leaders to identify, build and measure features and functionality that meet business goals.
•Always consider the customer when making recommendations.
Our Ideal Candidate Will Have:
•Bachelor’s degree or equivalent experience in an eCommerce business
•3+ years of experience defining technical requirements and driving a roadmap for an eCommerce business
•A proven ability to execute with consistent delivery and reprioritize based on evolving business needs
•Experience managing systems within an omnichannel environment
•Experience managing a roadmap that coincides with 3rd party software
•Strong technical understanding of the systems that support an eCommerce business
•Technically savvy individual who stays up with trends in the eCommerce industry
•Comfortable digging into technical documentation to understand details of 3rd party platforms/APIs and how they will impact end-user experience
•Clear and concise written and verbal communication skills with experience providing direction and context to remote development teams
•A solid grasp of Scrum Agile development lifecycle processes and artifacts
•Experience using analytics data in order to make data-informed product decisions that meet customer and business needs
•Comfortable with ambiguity; must be comfortable providing guidance through multiple possible solutions
•User empathetic and compassionate individual that speaks for the person that is not in the room
•Nice to have:
oExperience managing APIs or SDKs
oExperience with Goggle Analytics and Data Studio
oExperience with Salesforce Commerce Cloud (a.k.a. Demandware)
oExperience managing products that directly interface to customer service and fulfillment teams at an omnichannel retail business
•A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail


Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!


Store Technology Analyst

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.


eCommerce Merchandising & Email Marketing Manager

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.


Talent Acquisition Specialist

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.


Founder and CEO

What projects are you most excited about?

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!


Program Director

What are Kendra Scott Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Happy Hours

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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