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Director Professional Services Operations

Build software. Reach 500 million users. Change lives.That's what we're doing at Lithium, and you can do it too! If you want to put your stamp on the digital customer experience space and enjoy yourself along the way, come join the team. We're looking for seriously passionate, fun, collaborative & innovative thinkers to help us change the world.

 

Description

 

The Director of PS Operations plays a pivotal role in the operational success of Lithium's Global PS Team. This role is responsible for policies, processes, and operations to support the Global PS organization. The Director of PS Operations collaborates with PS leadership ensuring that our operations support the needs of the various lines of business and plays a key role in representing PS in cross functional projects and initiatives, working with Sales Ops, Finance, IT, Legal and other parts of the Lithium organization.

The PS Operations Director needs to be a change agent who is an authority at scaling processes in a fast-growing technology industry.

Responsibilities

  • Build processes within the Professional Services organization based on industry best practices, including:
    • Consulting services sales cycle
    • Project scoping
    • Resource management and scheduling
    • Financial and legal controls
    • Bookings and revenue forecasting
    • Time tracking
    • Invoicing
  • Model the professional services business to optimize utilization and achieve financial targets.
  • Ownership of project staffing processes and procedures
  • Business owner of the professional services automation (PSA) tool that is used globally to support operations
  • Drive operational reporting needs of the PS team
  • Ownership of operational business metrics, utilization, and time entry, project completion, etc.
  • Act as liaison with the finance organization forecasting, budgeting, billings, accruals, and third-party expenses.
  • Drive tactical day-to-day operations of professional services organization including staffing optimization, reporting of project finance and resource planning and utilization.
  • Lead a remote Professional Services operations team.

    Qualifications

  • 5+ years of experience working in a Professional Services and/or Consulting organization
  • 3+ years of services operations experience
  • Deep understanding of services financials at technology companies
  • Experience with Professional Services Automation (PSA)
  • Excellent written and spoken communication skills
  • Excellent analytical skills
  • Comfortable presenting to large internal groups and leadership team members
  • A can-do attitude to resolve problems and deliver results
  • Ability to thrive in a dynamic, ever changing environment.
  • Ability to understand and learn new technologies

About Lithium:

Lithium's software helps companies reinvent how they connect with their customers. We work with more than 300 of the world's best brands- including Google, T-Mobile, Sony, Sephora, Fitbit and Telstra - enabling them to respond on social networks and to build trusted content on a community they own. Lithium reaches more than 500 million consumers across 10,000 specific interest areas to establish trust and reputation. We represent one of the biggest collections of data on consumer attitudes, preferences and digital activities. Our 100% SaaS-based Lithium Social Customer Experience™ platform enables brands to build and engage vibrant customer communities to drive sales, reduce service costs, accelerate innovation and grow brand advocacy. We are experiencing rapid growth and are recognized as a leader by top analyst firms, including Gartner and Forrester. And because our culture is as exciting as our products, we've been ranked as one of Glassdoor's Best Places to Work. Come check us out!

At Lithium we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.

Lithium offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

At Lithium we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

Our office is near plenty of places to grab a bite to eat or a cup of coffee to get you through the afternoon.
6850 Austin Center Blvd., Ste 180, Austin, TX 78731

An Insider's view of Lithium Technologies

What are some social events your company does?

Lithium strives to create a spirit of teamwork with events such as the Master Mixologist contest, family trick-or-treating, ranch picnics, Top Golf, and various opportunities to Give Back to our community through donations to Salvation Army Angel Tree and Austin Cup Bowl-A-Thon.

Tori

Office Manager

What are Lithium Technologies Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have some of that too!

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