IT Program Director- Retail

| Austin

About Kendra Scott:
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
Kendra Scott is looking to hire an IT Program Director - Retail to provide vision, definition and leadership of retail enterprise initiatives with multiple projects, to achieve successful completion. This Program Director drives the planning and implementation of enterprise IT systems to enable business processes and improved operations.
Plan, manage, monitor the execution of, and deliver strategic programs with multiple project and application lifecycles, including systems integration.
Oversee the implementation of new POS, Merchandise and Order Management systems (such as Oracle and Manhattan) and business processes.
Directly supervise project managers and project leaders.
Work closely with Business and IT senior management and executives, cross-functional business partners, multiple groups within IT, vendors and SI partners to ensure effective program delivery.
Monitor progress of development and implementation projects through stage gate checkpoints.
Partner with the delivery organization, monitor project status and risk, ensuring timely reporting and issue escalation.
Create and publish program status and dashboard reports.
Establish and provide direction that is based on industry best practices and standards. Ensure that project and baseline activity is performed using the selected project lifecycle framework and methodology.
Collaborates with others to establish all aspects of program structure, including preparation and administration of standards for large-scale, complex projects, application life cycle management, and project portfolio management. These may be further leveraged to stand up a future Program Management Office (PMO).
Skillfully interact with outsourced service providers, software and hardware vendors, service representatives, user groups, and peers in other companies, as applicable, outwardly modeling core pillars of Fashion, Family and Philanthropy.
Keep senior IT management informed of status of project portfolio, planning and resources.
Assist in the development of a multi-year strategic roadmap and project sequencing.
Develop and maintain a strong working relationship with IT and business leadership.
Interact with all levels of management within IT and other areas of the company.
Participate in business systems planning and detailed analytical studies. Ensure detailed review addresses business issues, applies standards and methods (manual and automated), identifies alternatives, analyzes costs and benefits, and recommends solutions.
Provide input to IT senior leadership for budget, and long-range business systems planning.
Provide quality assurance for the process and documentation, to meet compliance requirements.
Maintain knowledge of industry standards, ITIL, applicable compliance standards, and changing technologies. Measure and evaluate the effectiveness of the standards and practices, comparing those results to third-party standards to implement continuous improvement.
Work with Vendor Management to ensuring that the service providers meet their Service Level Agreement while continuing to operate within the forecasted and contracted resource levels.
Our Ideal Candidate Will Have:
Bachelor’s degree in related field; relevant graduate degree is strongly preferred
10+ years’ experience in a similar role with a retailer required (specialty preferred).
10+ years’ experience managing major systems projects
10+ years of working with outsourced providers to deliver projects
10+ years of direct management responsibility over teams of 5 or more
10+ years in application development and/or COTS package implementation
Broad range of experience with an omni-channel retail business model
Demonstrated ability to lead effectively within a matrix management environment, consisting of third-party providers, outsourced resources, vendors, business management and IT resources is expected
Stellar communication skills, executive presence, tact, diplomacy and emotional intelligence
Must have knowledge and experience effectively planning and executing projects within an outsourced environment
Experience both maintaining and building/deploying new solutions
Experience managing and delivering solutions deployed on a variety of technical platforms and environments, with cloud strongly preferred
Proactive, strategic thinker and detail-oriented
PMP certification is strongly preferred
Prior responsibility for project portfolio management, application lifecycle management, IT planning and/or vendor management is preferred
Strong business and financial analysis skills are expected
Experience working for a top-tier consulting firm is desirable
Proactive, holistic, strategic thinker yet detail-oriented
Experience with MS O365, Visio, Atlassian, Jira, Confluence

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Technology we use

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Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.
3800 North Lamar Blvd, Austin, TX 78756

Insider's spotlight

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!


Desktop Support Specialist

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.


Site Merchandising Lead

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.


Talent Acquisition Specialist

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.


Founder and CEO

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!


IT Project Manager

Perks of working here

401(K) Matching
Dental Benefits
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Some Meals Provided
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
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