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Program Manager, Business Applications

Vista Consulting Group helps drive value creation through operational excellence, and the tip of the VCG spear is the Business Applications team (BOSS). The BOSS team gets involved early in the acquisition of a new portfolio company to help the company transition to best practice processes and a best practice systems footprint. BOSS is widely recognized as one of the most important steps in the entire value creation process.

The Program Manager leads teams through the complete project life cycle, including requirements gathering, design sessions, agile testing, go-live and post go-live support. This position is a critical and high-profile role in our company to drive transformational change within our portfolio companies.

If you're passionate about CRM/ERP implementations and a focus on operational excellence, we'd love to chat.

Location: Chicago office preferred; Austin office OK


Responsibilities:

  • Guide portfolio companies through complex business transformation programs.
  • Direct and assign responsibilities to teams of VCG, implementation partner and portfolio company personnel through the business transformation.
  • Validate the translation of business requirements into technical solutions.
  • Gain a firm understanding of cloud-based solutions (including, but not limited to Salesforce) to drive adjustments from best practice guidelines when implementing for each portfolio company.
  • Guide creation and execution of project work plans and revise as appropriate.
  • Facilitate team and client meetings effectively, including workshops, status meetings with the project team (portfolio companies, implementation vendors, and management team) and executive steering committee meetings.
  • Review deliverables, perform engagement reviews, and enforce quality assurance procedures.
  • Drive across multiple stakeholder groups to successful outcomes on all projects. Enforce strategic and methodical execution of program deliverables.
  • Review vendor and implementation partner proposals and statements of work and recommend scope, approach, and staffing adjustments where necessary.
  • Manage development of Business Applications program / process improvements, etc.
  • Develop relationships with and guide senior executives at portfolio companies and within VCG.
  • The ability to organize work and lend structure to a project to ensure deliverables are completed on time. 
  • The ideal candidate will have a strong project management background and will be able to see when current strategies need to be tweaked to move the project in a productive direction. 
  • Program Managers also serve as mentors to more junior consultants to help them improve their project management and consulting skills to be more effective.
  • Bachelors or Masters degree; MS/MBA or advanced degree preferred.
  • At least 7 years of project/program management experience.
  • Prior experience managing complex packaged/hosted/SaaS software implementation projects. Experience with cloud-based solutions such as Salesforce.com or NetSuite is highly preferred.
  • Familiarity with Sales, Order to Cash, Support and Professional Services business processes.
  • Strong technical background and knowledge.
  • Very strong oral and written communication skills.
  • Excellent problem solving, critical thinking, and analytical skills.
  • Proven track record of project delivery, interacting with all levels of management.
  • Prior experience in a consulting firm is desired, but not required.
  • Willingness to travel up to 60% (domestic).
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Technology we use

  • Sales & Marketing
    • SalesforceCRM
    • MarketoLead Gen

Location

Located in the Frost Bank Tower, our office has spectacular views of Lady Bird Lake and the Texas Capitol.

An Insider's view of Vista Consulting Group

What are some social events your company does?

As our team is growing so quickly, our full team has quarterly outings in different cities to rekindle connections with one another and to relax. We have done TopGolf, Escape Room, Happy Hours just to name a few. It is critical that we continually build that comradery and Vista family bond.

Eric Webb

Executive Director, Technology Diligence

What's the biggest problem your team is solving?

The VCG Customer Success team is focused on partnering with our Portfolio companies to create customer-centric teams that are aligned with the executive priorities of their customers. This alignment creates value for their customers, more impactful work for customer-facing roles, and ultimately enables Vista’s continued growth.

Ryan Richards

Director, Customer Success

How has your career grown since starting at the company?

I’ve been with Vista for 15 months and recently transitioned into a new role serving as product manager of our QuickStart application and providing technical oversight on BOSS engagements. This role didn’t initially exist, but we recognized a need and with my technical background, it was perfect to dive headfirst into it.

Ijeoma Ikechi

Associate Director, Business Applications

How do you empower your team to be more creative?

The #1 thing we do to unlock creativity on the team is hiring smart, passionate people with a strong sense of personal accountability. I find that if we do that well, and if we as management then spend our time training, enabling, and removing roadblocks, then every team member can be themselves and bring all their creative energy to bear.

Mark Ralls

Managing Director, Business Operations

What are Vista Consulting Group Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Paid industry certifications
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