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Project Manager for Pilot Programs

| Austin

Description

Position at HotSchedules

 

The HotSchedules Pilot Project Manager serves as the business and solution expert provides technical expertise to prospects and customers and supports the HotSchedules team in growing the business. This position ascertains customer requirements, engages in consultative and technical solutions, and is critical in the success of new customer pilots and implementations.

Key Responsibilities

  • Works with small and mid-market pilots to identify current and future customer business needs and requirements by establishing a personal rapport with potential and actual customers
  • Key individual in ensuring new customer Pilot criteria is developed, business requirements are determined and a successful pilot is achieved
  • Seeks to understand and confirm success criteria for customer pilot engagements, ensures executive and operational sponsorship and ensures customer engagement throughout the pilot
  • Responsible for ensuring post-pilot roll-out dates are determined and the schedule is adhered to by both the customer and HotSchedules.
  • Work with customers during the pilot and implementation stages to ensure they are successfully adopting the software
  • Analyze product data and create outreach tactics based on pilot customers who have low product usage and low implementation participation
  • Create engagement assets that can be delivered to customers to create value via webinars, online community or other marketing campaigns
  • Work across Sales, Customer Success, and Implementation departments to share common themes to improve business processes to increase retention
  • Provides web-based, phone, and in-person customer requirements discovery and analysis
  • Performs product demonstrations  and designs proof of concept exercises
  • Present and articulates advanced product features and benefits, as well as product future direction
  • Help to develop customer's staff by providing technical information and guidance
  • Provide training and produce support material for other members of the sales team
  • Stays current on product releases and enhancements

Skills/Qualifications:

Problem Solving, Product Knowledge, Selling to Customer Needs, Software Requirements, Product Development, Presentation Skills, General Programming Skills, Technical Depth and Understanding, Verbal Communication, Requirements Analysis, Innovation

Job Requirements:

  • 5+ years in restaurant IT and Training preferred OR 5+ years in SaaS implementation
  • Sales engineering experience a plus
  • Bachelor's Degree in Computer Science or business related field
  • High sales aptitude
  • Strong communication and relationship building skills 
  • Strong understanding and ability to articulate new technologies and corresponding value propositions
  • Energetic, creative, organized, and self-motivated
  • Ability to deliver on business commitments
  • Thrive in a team environment

 Our Mission:  We empower service-based organizations to master their operations, engage their teams and recapture work-life balance.

Our Vision:  Make the world a better place by spreading hospitality across the globe.

Our Values: 

  • Hospitality - We go beyond the expected to provide unparalleled experiences and help our customers do the same.
  • Empathy - We started in a restaurant.  Service of others - both externally and internally - is in our blood.
  • Innovation - We never give up seeking creative ways to solve tough problems.
  • Community - We believe in the power of the communities we create and serve, our community of team members and in giving back to the communities we live in.
  • Fun - This isn’t just a job; it’s a calling, and we love it!
  • Accountability -We do what we say we’re going to do.  If something happens to prevent that, we determine the new course and communicate quickly.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
6504 Bridge Point Parkway, Ste 425, Austin, TX 78730

An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.

DeeDee

Sr. Technical Recruiter

What does your typical day look like?

Well, I wake up and go to work- but let's be real it doesn't really feel like work! I get to hang out with like-minded people all day and help problem solve for my customers. Being on customer calls is always an adventure for me and I see it as an opportunity to make new connections and friends. Now when I travel, I have friends all over the US!

Brittany

Sales Executive

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.

Jadyn

Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.

Vince

Solutions Architect

What are HotSchedules Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Perks & Discounts
Beer on Tap
Casual Dress
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
Parking
We have free covered parking for everyone.

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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