Project Manager, Professional Services

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

Love to work hard and play hard? We do too. We are company of leaders, where hard work pays off. Our is culture creates a collaborative, fun-filled work environment that supports an active lifestyle. We believe in a product that our customers truly love. Want to make a difference? We value new ideas and creative thinking. Come embrace a big future with us.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China.


About the Job:

Are you ready to make an impact? Supporting the Client Implementation Services Team, this position leads and manages multiple, complex, large and sometimes global implementation projects at LogicMonitor.

The ideal candidate will have experience coordinating, supporting, and assisting in all aspects of a large, complex, cross-functional, and global projects from original concept through the final implementation and testing. They will ensure governance process adherence, project continuity, and stakeholder management. They will be developing project budgets and will be responsible for performance against financial parameters, monitoring, and reporting on projects.

The Project Manager will drive business value by leveraging business and technology expertise to identify and prioritize solutions, and by collaborating across departments to deliver multiple complex projects with significant business impact. This is an opportunity to interact with some of the most recognizable companies in the world!


Responsibilities:

  • Develop and implement project schedules to meet agreed-to deadlines. Engage in ongoing client meetings to ensure customer satisfaction.
  • Work closely with other PS project managers to coordinate, schedule and align resources for incoming PS projects.
  • Work in tandem with Solutions Engineers to plan the delivery of services offered in PS packages and custom SOWs.
  • Drive action and follow-through with engineers, partners, internal stakeholders and customers to minimize and eliminate project delays and inactivity.
  • Capture customer requirements and develop actionable tasks for Solutions Engineers.
  • Gather project success criteria and build documented project plans.
  • Flawlessly juggle multiple, simultaneous PS projects.
  • Ensure project success from inception to completion.
  • Ensure projects stay on track and within budget.
  • Define and maintain accurate timeframes throughout a project's lifecycle.
  • Track, document and communicate out PS project statuses to customers and internal teams.
  • Maintain a detailed summaries and high-level overviews of all assigned PS projects.
  • Identify and highlight project risks, issues and challenges with all parties involved.
  • Maintain high standards for organization, communication and ensuring customer success.
  • Anticipate challenges and issues with project timeframes or scope. Manage expectations with all involved stakeholders.
  • Maintain excellence with the most demanding of customers, forging a clear path of project execution that meets or exceeds expectations.
  • Follow up with project champions to collect customer feedback.

Requirements:

  • Excellent communication skills, written and verbal.
  • Bachelor's Degree required.
  • Certified Scrum Master (CSM) certification preferred.
  • Inquisitive and self-motivated.
  • 4-6 years professional experience.
  • 2-4 years IT, services or agile project management experience.
  • Familiarity with project management tools and methodology; Smartsheet, JIRA or Harvest experience a plus.
  • Proven ability to independently engage, present, and communicate with senior leadership.
  • Desire to work in a fast-paced, start-up environment.
  • Creative and critical thinker with ability to translate customer needs to technical requirements.

Does this job speak to you? Send us your application! Take the next big step of your career at LogicMonitor.

Read Full Job Description

Technology we use

  • Engineering
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  • Sales & Marketing
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    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.
500 West 2nd Street, Austin, TX 78701

Insider's spotlight

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

Our team is made up of the smartest people I know, and it's been a joy watching the individuals around me grow with LogicMonitor. What you put into LogicMonitor is what you get out of it. Those that thrive here are go-getters, push themselves and others to reach their highest potential, and know that success comes from a team effort.

Yasmeen Farukh

Chief of Staff

What are LogicMonitor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

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