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Project Manager

| Austin

About Brightpearl

Brightpearl exists to automate retail. We help omnichannel businesses selling finished goods, trading $2.5m-$50m a year. Over 1,200 businesses in 26 countries use our platform. We manage over 10m transactions and $2b of business a year. Brightpearl is a cloud platform, built on AWS with 99.9% uptime, and is deployed twice as fast as the competition. We are increasing our investment in the US market, our biggest market opportunity (over $1b TAM), and we’re hiring additional sales and go-to-market capacity to help us address that opportunity. Brightpearl is headquartered in Bristol, UK and our new US headquarters in Austin, Texas.

Requirements

About the role

The Project Manager role is responsible for ensuring the Professional Services team deliver high quality implementation projects. As a member of this team you will add value throughout the solution scoping stage (employing resource, risk and delivery analysis) and solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role. The role is based in our Austin, Texas office and reports to the Business Consultancy Leader.

Responsibilities

  • Act as a point of delivery expertise, inputting to project scopes, involving all relevant client stakeholders to ensure feasibility of delivery
  • Ensure accurate resource availability and allocation
  • Develop and maintain detailed project plans to track progress
  • Perform risk management to minimize project risks report and escalating to management as needed
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Manage projects to ensure delivery on-time, within scope and within budget
  • Manage the relationship with the client and all stakeholders
  • Ensure all the aims of the project are met
  • Ensure project quality standards are met
  • Use appropriate techniques to manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Act as a PM point of expertise for other team members
  • Input to the recruitment of specialists and sub-contractors
  • Monitor sub-contractors to ensure guidelines are maintained
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Ensure a process of continuous improvement to drive PM best practice

Experience/ Skills required

  • Degree educated
  • Technical background, with understanding or hands-on experience in software development and web technologies a plus
  • Experience with Waterfall and Agile Project Management
  • Proven experience delivering projects to external clients and stakeholders
  • At least 5 years in a similar role
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • PMP / PRINCE II certification is a plus
  • Experience gathering and documenting requirements from the client and presenting project status to stakeholders
  • Strong leadership, diplomatic and motivational skills including the ability to lead up, across, and down multiple business and technology organizations
  • Experience working with onsite and remote teams
  • Strong multi-tasking and problem solving skills

Benefits

We offer a competitive salary, plus a whole host of great benefits like 20 days of PTO + 12 paid holidays, share options, 100% paid medical, dental and vision. We also offer the chance to work in a friendly office in Capital Factory (gym, pool, cold brew coffee, beer on tap etc) with lots of interesting clients and colleagues.

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Location

Located in the San Jacinto Center, we're by to the South Congress Bridge with a great view of Lady Bird Lake.

An Insider's view of Brightpearl

What makes someone successful on your team?

You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.

Nikki

Office Manager

What’s the vibe like in the office?

It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.

EJ

Account Manager

What are Brightpearl Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
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