Oh Snap!
This job is no longer active - but you can still view the details below.

Senior Implementation Consultant

| Austin

About the Company

Brightpearl exists to automate retail. We help omnichannel businesses selling finished goods, trading $2.5m-$50m a year. Over 1,200 businesses in 26 countries use our platform. We manage over 10m transactions and $2b of business a year. Brightpearl is a cloud platform, built on AWS with 99.9% uptime, and is deployed twice as fast as the competition. Brightpearl is headquartered in Bristol, UK and our US headquarters is in Austin, Texas. We are looking for experienced, Senior Implementation Consultant to join our Professional Services team.

About the Role

This role is responsible for ensuring the Professional Services team delivers high quality implementation projects. As a member of this team, you will be responsible for leading implementations, serve as an expert during the sales cycle, and provide guidance to more junior members of the team. You will add value throughout the solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role.

Requirements

As an Senior Implementation Consultant you will bring….

  • You will assess customer business objectives and system needs to ensure a correct solution fit
  • Lead engagements across teams and partners to build packages of works to meet customer required outcomes
  • You will work with the Pre-Sales team to ensure accurate Technical Proposals are completed to reflect the agreed solution
  • You will provide accurate work estimates and ensure accurate delivery timelines to achieve agreed customer outcomes
  • You will be asked to provide key insight on solution requirements to ensure there is a cycle of continuous improvement
  • You must be able to demonstrate the ability to work independently with clients for relatively short (6 months)
  • You will be expected to lead consulting engagements with key customers on larger projects
  • You will be leading the consulting engagements and ensuring quality delivery
  • You will manage all project activities – business process analysis, data import, application configuration, user training, user acceptance testing - either completing yourself or delegating to other implementation team members
  • You will be responsible for ensuring project outcomes are successfully delivered, to agreed timelines and to budget
  • You will be expected to communicate progress and report issues and changes, escalating where required
  • You will be expected to lead on consulting engagements with key partners
  • You will be expected to be a key feedback loop to the wider engagement teams - Product, Customer Success etc to ensure an ongoing cycle of quality delivery
  • You will be asked to provide key insight on delivery requirements to ensure there is a cycle of continuous improvement in quality implementation delivery
  • You will be expected to guide and mentor junior team members on technical and managerial aspects of technical delivery, project management and business development

You should have:

  • 7-10 years of experience in full lifecycle ERP, Accounting and Finance software implementations.
  • Strong expertise with business practices related to Accounting/ERP (Accounts Receivable, Accounts Payable, General Ledger, Invoicing, Warehousing and Fulfillment etc.).
  • Previous consulting experience is required.
  • Enthusiastic and driven personality with exceptional communication and soft skills.
  • Collaborative and consultative work style.
  • Excellent client management skills and experience delivering consulting & training services (customer facing)
  • Project scoping experience.
  • Strong project management skills including the ability to manage teams to deliver high quality work on time and to budget. Ideal candidate can jump in as a team lead.
  • An understanding of eCommerce technologies such as Magento, Shopify, ekmPowershop and Bigcommerce and online marketplaces such as eBay and Amazon.
  • Expertise in the retail/wholesale vertical.
  • Strong understanding of small to medium-size business operations.
  • Degree is required
  • Be located in Austin, TX
  • Must be willing to travel (about 50% travel)

Benefits

Our Values & Culture

  • Brightpearl is a team of people who are crazy motivated by growth.
  • It’s what we help our customers do: grow their businesses by making it possible and easy for them to be better retailers.
  • It’s how we behave as individuals: were all deeply passionate about learning.
  • You’ll do the best work of your career with people who are just as motivated and talented as you are.
  • Your curiosity has led you this far, so if this sounds like your ideal place to work, apply now!

Benefits

We offer a competitive salary, plus a whole host of great benefits like 20 days of PTO + 12 paid holidays, share options, 100% paid medical, dental and vision. We are situated in Downtown Austin, in a cool office space with an onsite gym and some amazing colleagues!

At this time, Brightpearl will not sponsor a new applicant for employment authorization for this position.

Read Full Job Description

Location

Located on 7th and Brazos, there's a great selection of lunch spots and coffee shops. We're also a short walk to the train stop!

An Insider's view of Brightpearl

What are some social events your company does?

The Company is transparent with employees offering weekly stand up meetings, monthly all-hands meetings & Friday happy hour in the office. In addition, we have monthly lunch-and-learns, volunteer opportunities & friendly departmental competitions. Holiday parties & group team building activities are an optional way to get to know your colleagues!

Sarah

Head of HR US

How do you collaborate with other teams in the company?

Brightpearl has given me an amazing opportunity to see creative collaboration, support, and teamwork across departments where even the execs aren't afraid to dive in to assist and support our customers. I am so proud of my company for getting on the Built in Austin's Best Places to Work list, it was well deserved.

AJ

Professional Services Project Manager

What makes someone successful on your team?

You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.

Nikki

Office & Operations Manager

What’s the vibe like in the office?

It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.

EJ

Account Manager

What are Brightpearl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Brightpearl offers the opportunity for employees to save money on a pre-tax basis for things that they are already paying for on medical, dependent care and commuter expenses.
Disability Insurance
Brightpearl pays 100% of the cost for Short-term and Long-term disability benefits.
Dental Benefits
Brightpearl's dental plan pays 100% of the cost for preventive care 2x in a 12 month period. The employee premium is covered at 100% by the Company.
Vision Benefits
Our vision plan is through one of the largest network of providers. Brightpearl pays 100% of the employee premium for this benefit.
Health Insurance Benefits
We have two Medical plans. A High Deductible Plan with a HSA option which the Company contributes to every pay period. Also a traditional PPO plan. Both employee premiums paid 100% by the Company.
Life Insurance
Brightpearl pays for 1x base annual salary for every employee.
Onsite Gym
Our Austin office has access to an onsite fitness facility for all employees.
Retirement & Stock Options Benefits
401(K)
Our 401K plan is currently through Vanguard and offers a wide selection of funds to choose from to round out your saving options. We also offer a ROTH choice as well.
Company Equity
Vacation & Time Off Benefits
Generous PTO
Our PTO plan gives employees 120 hours of time to use for vacation or personal reasons.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Brightpearl offers 12 holiday days including the employee's birthday!
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Brightpearl focuses and the work that the employees contributes and supports each employee to come to work in a casual office dress.
Commuter Benefits
Company Outings
Brightpearl has team-building events, Company-wide holiday parties, a BBQ family-friendly event and many opportunities for happy hour as well.
Stocked Kitchen
Brightpearl has a stocked kitchen with coffee, tea and snacks.
Some Meals Provided
The Company will host frequent lunch and learn opportunities for the employees.
Parking
Parking is reimbursed up to $150 per month for parking in Austin.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available

Additional Perks + Benefits

The Company also pays for a College Assistance Program which offers free access to professionals to help you with college planning and debt related to education. Also, Brightpearl has an Employee Assistance Program which provides free and confidential counseling and financial advice.

More Jobs at Brightpearl3 open jobs
All Jobs
Sales