Senior Implementation Consultant

| Austin

Your Team:

We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business.

Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b of business a year. Brightpearl is a cloud platform which typically gets retail businesses up and running in less than 60 days - twice as fast as our competitors. We are increasing our investment across the teams to take us to the next level and we’re looking for proactive self-starters to hit the ground running on our Sales team.

Brightpearl’s US headquarters is in the heart of downtown Austin with a global headquarters in Bristol, UK.

About the Role:

The Senior Implementation Consultant role is a remote role that is responsible for ensuring the Professional Services team deliver high quality implementation projects. As a member of this team, you will be responsible for leading implementations, adding value throughout the solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role. This remote role is based in our US office and reports to the Business Consultancy Leader.

Requirements

Your Day-to-Day Life:

Solution delivery:

  • Your primary focus will be to lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders).
  • You will review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments.
  • You will engage in project kick-off meetings to review expectations, deliverables, and timelines.
  • You will monitor and deliver artifacts to the agreed project plan.
  • You will ensure key project deliverables are up to a high standard of excellence.
  • You must ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. You will need to escalate where required.
  • You will gather and document accurate requirements for software configuration designed to meet the true business needs of the client.
  • You will be considered to be the primary point of contact during implementation projects for client support. This can include but not be limited to: resolving problems, explain products and services, provide direction on appropriate software usage, troubleshooting, and provide direction on other business priorities.
  • You will need to collaborate on timelines and deliverables with Professional Services, Sales, Project Management, Customer Support, Product, and any other department that may be involved with the an implementation project with a Client.
  • You must be able to demonstrate the ability to work independently with clients and for both short and mid length engagement (
  • You will be asked to provide key insight on solutions delivery to ensure there is a cycle of continuous improvement.


About You:

  • A Bachelor degree, preferably in Business, Supply Chain Management, CIS or computer-related field, or equivalent experience
  • Experience implementing an ERP or any enterprise wide business system.
    • Using and implementing one or more of the following systems - accounting packages (Xero, Quickbooks, Sage 50 etc), inventory & stock control, CRM, sales order processing or equivalent technology systems;
    • Experience in ERP software implementation on systems such as NetSuite, SAP, Oracle, Microsoft Dynamics;
  • 5+ years in business application training and accounting / finance experience
  • Enthusiastic and driven personality with exceptional communication skills
  • Collaborative and consultative work style
  • Organized and detail oriented
  • Experience delivering product/technical solutions
  • Experience delivering consulting & training services (customer facing)
  • Ability to link business processes in one or more of the following areas - sales, distribution and fulfillment, customer support
  • Ability to work independently, without close supervision, as well as part of a team
  • Experience building and maintaining good customer relationships
  • Located in Austin or willing to relocate

Desired Experience/Skills:

  • Located in Texas is preferable but not required
  • Project quoting experience
  • Project Management
  • An understanding of eCommerce technologies such as Magento, Shopify, ekmPowershop and Bigcommerce and online marketplaces such as eBay and Amazon
  • Strong understanding of small to medium-size business operations

Benefits

  • Join one of Austin’s Best Places to Work 2019
  • Competitive compensation package: salary, stock options, medical benefits, 20 days of annual PTO and 12 Holidays
  • Stocked Kitchen with snacks and beer on tap
  • Work downtown Austin in an open and vibrant workspace
  • Enjoy frequent Company events, team building activities and after hour socials
  • We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.

Check us out on Built In Austin to get more of an insight on what it’s like to work with us!

Read Full Job Description

Location

Located on 7th and Brazos, there's a great selection of lunch spots and coffee shops. We're also a short walk to the train stop!

An Insider's view of Brightpearl

What are some social events your company does?

The Company is transparent with employees offering weekly stand up meetings, monthly all-hands meetings & Friday happy hour in the office. In addition, we have monthly lunch-and-learns, volunteer opportunities & friendly departmental competitions. Holiday parties & group team building activities are an optional way to get to know your colleagues!

Sarah

Head of HR US

How do you collaborate with other teams in the company?

Brightpearl has given me an amazing opportunity to see creative collaboration, support, and teamwork across departments where even the execs aren't afraid to dive in to assist and support our customers. I am so proud of my company for getting on the Built in Austin's Best Places to Work list, it was well deserved.

AJ

Professional Services Project Manager

What makes someone successful on your team?

You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.

Nikki

Office & Operations Manager

What’s the vibe like in the office?

It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.

EJ

Account Manager

What are Brightpearl Perks + Benefits

Culture
Volunteer in local community
The Company offers paid volunteer opportunities annually for employees to work together on a community project.
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Brightpearl offers the opportunity for employees to save money on a pre-tax basis for things that they are already paying for on medical, dependent care and commuter expenses.
Disability Insurance
Brightpearl pays 100% of the cost for Short-term and Long-term disability benefits.
Dental Benefits
Brightpearl's dental plan pays 100% of the cost for preventive care 2x in a 12 month period. The employee premium is covered at 100% by the Company.
Vision Benefits
Our vision plan is through one of the largest network of providers. Brightpearl pays 100% of the employee premium for this benefit.
Health Insurance Benefits
We have two Medical plans. A High Deductible Plan with a HSA option which the Company contributes to every pay period. Also a traditional PPO plan. Both employee premiums paid 100% by the Company.
Life Insurance
Brightpearl pays for 1x base annual salary for every employee.
Onsite Gym
Our Austin office has access to an onsite fitness facility for all employees.
Retirement & Stock Options Benefits
401(K)
Our 401K plan is currently through Vanguard and offers a wide selection of funds to choose from to round out your saving options. We also offer a ROTH choice as well.
Company Equity
Child Care & Parental Leave Benefits
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Our PTO plan gives employees 120 hours of time to use for vacation or personal reasons.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Brightpearl offers 12 holiday days including the employee's birthday!
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Brightpearl focuses and the work that the employees contributes and supports each employee to come to work in a casual office dress.
Commuter Benefits
Company Outings
Brightpearl has team-building events, Company-wide holiday parties, a BBQ family-friendly event and many opportunities for happy hour as well.
Stocked Kitchen
Brightpearl has a stocked kitchen with coffee, tea and snacks.
Some Meals Provided
The Company will host frequent lunch and learn opportunities for the employees.
Parking
Parking is reimbursed up to $150 per month for parking in Austin.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available

Additional Perks + Benefits

The Company also pays for a College Assistance Program which offers free access to professionals to help you with college planning and debt related to education. Also, Brightpearl has an Employee Assistance Program which provides free and confidential counseling and financial advice.

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