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Associate Enterprise Account Manager

| Austin

Associate Enterprise Account Manager

As an Associate Enterprise Account Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

What You’ll Do

  • Maintain complete ownership over an assigned Book of Business of Enterprise customers.
  • Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention.
  • Build strong reference-able working relationships with your clients from entry level to C-level executive.
  • Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes.
  • Conduct strategic business reviews with your clients to implement plans that drive success within their business.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.
  • Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through
  • Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS.
  • Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution.
  • Perform other duties and assignments as required.

Who You Are

  • 1+ years of experience account managing a portfolio or direct client consulting within a fast paced environment preferred
  • Familiar with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos)
  • Must have strong working knowledge/background of current eCommerce ecosystem
  • Excellent time management & organizational skills
  • Comfortable stepping into unfamiliar situations, developing creative solutions, deescalating critical issues, ensuring clients are positioned for success.
  • Familiarity with presenting individual and team based metrics to executive teams, including C-level
  • Proficient in professional written and verbal communication across various channels (i.e. presentations, email, text, phone, video, etc.)
  • Proficient in SalesForce, Microsoft Office Suite, and Google Apps.
  • Experience with the the BigCommerce product a plus.
  • Bachelor’s degree in business, marketing, computer science or related field or equivalent experience preferred.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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