Ecommerce Sales Representative- 2nd shift

| Austin

At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you.

The rundown:

As an Ecommerce Sales Representative you are challenged daily to engage with small and medium sized business owners and educate them about how Volusion’s ecommerce platform will help them run their business. You need to understand potential customers’ needs and pain points, as you will be their expert on the best solutions to grow their business. Should you accept the challenge and succeed you will love our monthly uncapped bonus potential and long term career opportunities!

You’re excited about this role because you will:

  • Follow up and build relationships with prospective customers
  • Present and market Volusion's customer-centric sales model
  • Start out on an in-bound sales team where you will learn the sales ropes and gain a thorough understanding of our software 
  • Take inbound calls, chats and text messages from prospective and current customers 
  • Ask qualifying questions and position products that best fit customer needs
  • Demonstrate a thorough understanding of each Volusion Store Plan and educate the merchant on the value and necessity of the software
  • Use sales CRM to ensure direction in the sales cycle
  • Work cross-functionally to ensure those transactions are processed accurately
  • Follow up with merchants to further educate and solidify their business plans
  • Attend product training classes to sharpen industry knowledge
  • Cultivate solid relationships and drive customer satisfaction
  • Work with team to create and manage excellent customer experiences

We’re excited about you because you have:

  • Strong interpersonal and negotiation skills
  • Demonstrated record of success achieving and exceeding objectives in a past role 
  • Internal motivation and a competitive spirit
  • Solid organizational skills
  • Openness to learn and execute various sales tactics, including demos and video email messaging 
  • Computer proficiency, including G Suite and Salesforce
  • 1 year of sales experience in a quota bearing role strongly preferred (but not required)
  • The ability to work alternate shifts, occasional weekends and holidays
  • Call center experience (not a deal breaker)

Shift:

Monday-Friday 11am-8pm

Who is also the embodiment of our culture code. (We hope you are nodding your head in agreement as you browse through it!):

  • Humble: Have humility and be respectful; no egos allowed.
  • Effective: Get stuff done!
  • Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty.
  • Transparent: Open and honest to self and others.
  • A founder: Think big, go fast, and solve for the customer.

To support you in your work, we offer:

  • Base Salary + Uncapped Commission Structure
  • Product training and career development opportunities 
  • Medical, Dental, Vision, and Voluntary Life Insurance
  • Flexible Paid Time Off
  • 401(k) with Company Matching
  • Paid Parental Leave
  • On-site Gym, as well as Fitness and Yoga Classes
  • Casual Dress and Beer Fridays
  • Breakfast Taco Fridays
  • Standing Desk Option
  • Endless Supply of Cold Brew Coffee on tap, Waterloo and Snacks
  • Bring Your Dog to Work Days
  • Two Volunteer Days Off
  • Team Sports and Team Outings
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Technology we use

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Location

A hop, skip and a jump from The Domain.

An Insider's view of Volusion

What are some social events your company does?

Part of our Culture Code is to "put people before everything else", with this we listen to quirky ideas that employees come up with- like having a watermelon throwing contest and a snack wagon. Yes, a snack wagon- once a month we bring an old school radio flyer wagon full of snacks around to every desk. It's so simple yet brings so much joy.

Rachel

Sr. People & Culture Coordinator

What kinds of technical challenges do you and your team face?

There are a lot of aspects of ecommerce that can be really complex - taxes and duties, shipping rates, GDPR and data privacy, SEO, etc. The biggest challenge we tackle every day is finding ways to do the complex work for our founders so they can focus on what really matters to them - their product or service.

Jonathan T.

Director of Product & Design

How does the company support your career growth?

My leaders take the time to understand my career goals. They support me by teaching me not only career lessons but life lessons too! Through company wide projects, Volusion gives me the opportunity to gain skills outside of my department. This helps me to be a well rounded sales pro and to better understand the industry and product that I sell!

Megan

Business Development Representative

How do you empower your team to be more creative?

I encourage my team to just try it! Whether "it" is a new tool or program, a way to customize the website experience or connect with entrepreneurs. We always want to be testing and moving forward with our brand and our approach to creative problem solving.

Tracy

Visual Design Manager

What makes someone successful on your team?

We're there to make sure our merchants get heard so being a great listener helps for a start! Other skills that would make someone successful on our team is being organized, attentive to details, willing to work hard to make the team successful and going the extra mile to make sure that our merchants feel taken care of.

Jonathan

Customer Happiness Consultant

What are Volusion Perks + Benefits

Volusion Benefits Overview

Volusion offers a wide array of benefits and perks. From benefit eligibility on your first day of employment to unlimited time off, 401K company matching and paid parental leave just to name a few.

Culture
Volunteer in local community
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Blue Cross Blue Shield of Texas
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Our gym includes cardio, weight lifting equipment and a TV. Volusion also provides a weekly yoga class.
Retirement & Stock Options Benefits
401(K) Matching
Volusion matches dollar for dollar up to 3% of an employee's salary.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
New moms get 12 weeks of paid time off and new dads get 4 weeks. There are NO service length requirements that must be met before you are eligible for this perk.
Remote Work Program
Each team manages their own work from home policy with most teams offering 1 work from home day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Full time salaried employees are eligible for unlimited time off which means you don't have to earn it before you use it! Full time hourly employees earn 5 weeks (!) of paid time off per year.
Paid Volunteer Time
Paid Holidays
Volusion offers paid time off to observe major holidays.
Perks & Discounts
Casual Dress
Company Outings
Volusion has quarterly paid team outings and company wide events like holidays parties and awards ceremonies.
Game Room
Ping pong, pool, video games, air hockey just to name a few.
Stocked Kitchen
Volusion offers unlimited snacks, fruit, coffee, soda, Waterloo and energy drinks. We also have an Alpaca Market vending machine with lots of healthy lunch items to purchase.
Some Meals Provided
Volusion will find any excuse to celebrate and it always includes food :-).
Parking
Volusion provides ample FREE parking.
Pet Friendly
Every Friday you will see lots of doggies around the office.
Relocation Assistance
Fitness Subsidies
Employees receive a generous discount for a Class Pass membership.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
On a monthly basis we host lunch and learns on topics ranging from financial planning to health and wellness.
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