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Field Sales Coach

| Austin

About Blackbaud:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

About the Role:

The Sales Training Team is responsible for ensuring the effective onboarding, and continuing education, of Sales and Sales related professionals.  Blackbaud continues to invest heavily in the development of its Sales, and Sales related, teams and this role will ensure those investments deliver on our time to value and growth goals.  As a Field Sales Coach, you will be coaching newly hired Account Executives in simulated and live environments, contributing to learning program content as a voice in the field, executing select field-based learning program components, and providing answers and insights to new Account Executives while helping them navigate the organization. This role will report directly to the Manager of Sales Training and work in deep collaboration with our Sales Management Team to ensure our Onboarding programs drive Blackbaud’s strategic initiatives. 

What you’ll be doing:

  • Partner with first-line managers to jointly create development plans for assigned teams
  • Partner with the Manager of Sales Hiring, first-line Sales Managers and Human Resources to assist in the evaluation of potential Account Executives
  • Coach new hires in simulated and live environments as they transition from their onboarding program into client-facing interactions
  • Serve as a field evangelist and subject matter expert for initiative-based learning (e.g. introductions of new products, messaging, techniques or sales methodologies) for reps and first-line managers
  • Reinforce key behaviors and skills for newly-onboarded reps
  • Serve as key evaluator for, and ensure timely completion of, all  virtual and live certification programs assigned to newly onboarded reps.
  • Advocate two-way communication and feedback from the field to the business unit or enterprise level to capture a balanced voice-of-the-field perspective
  • Serve (either formally or informally) as a second-level answer desk contact for rep questions
  • Champion systems and tools and proactively demonstrate underleveraged features and benefits to promote rep awareness and usage
  • Fully hone coaching, managing and leadership skills in preparation for frontline management assignment through completion of formal learning assignments and on-the-job application
  • Coordinate with SME’s from across the company in order to have them transfer knowledge to new hires
  • Participate in the selection and deployment of technologies and processes to be used to increase efficiency and effectiveness
  • Effectively communicate plans, progress and results of Onboarding programs to relevant stakeholders
  • This will include the measuring and reporting of the effectiveness of enablement investments and programs, including sharing insights with relevant stakeholders
  • Collect feedback regularly and practice continuous improvement of the programs to keep up with the needs of the organization

What we’ll want you to have:

  • Minimum 3 - 5 years’ experience in in B2B sales
  • Strong interpersonal and communication skills
  • Highly efficient, organized and self-motivated with a passion for training and enabling success for individual contributors and people leaders
  • College degree preferred

Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Associate Account Executive

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace through cultural awareness and competency training programs, as well as Affinity group representation.

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays

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