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Senior Brand Account Manager

| Austin

You're looking for a community where you can tackle complex problems, drive change, and promote client success internally and externally. You want to collaborate with smart, creative, and energetic people. You’re comfortable with being uncomfortable, and you thrive in an environment based on continual improvement. You aren’t afraid to make mistakes, but you always learn from them. If this sounds like you, we want you on our team!

New Knowledge is a fast-growing technology company on a mission to help our clients make sense of the internet. We use AI and machine learning to alert brands to potentially damaging online campaigns, and we are revolutionizing the way communities, companies, and industries respond to the spread of disinformation. We are led by successful entrepreneurs, NSA veterans and disinformation industry experts. Current clients include Fortune 100 customers across a number of industries and our investors include Moonshots Capital, GGV Capital and Capital Factory.

We are looking for someone to be our first Senior Brand Account Manager at New Knowledge. You must have 4 plus years of experience working with large corporate clients and have a foundation of knowledge and process. This role will be based out of our Austin office, will report to the VP of Operations.

What You’ll Do:

  • Day-to-day you'll work with a rapidly growing team of intelligence analysts, machine learning experts, and marketing and communication professionals.
  • You'll work in a cross functional team of typically 5-7 and be responsible for ensuring the team meets deadlines in a timely manner to a high standard. This includes gathering and analyzing information, formulating and testing hypotheses, and developing and communicating how this affects our clients. You'll present results to our clients and implement recommendations in collaboration with team members.
  • You'll work with our clients to conduct investigations, help them understand patterns of online disinformation, interpret data, produce reports and communicate the findings to Fortune 100 executives, government partners, and journalists.
  • Serve as daily client contact, working to develop a strong partnership rooted in open dialogue, mutual understanding, and respect.
  • Demonstrates superior collaboration with internal departments, working to create strong and seamless integration across disciplines and bringing the right holistic thinking and offerings to deliver against client goals.
  • Effectively presenting New Knowledge's recommendations and point-of-view to clients with excellence.
  • Own presentation preparation – ensure that all materials are correct and submitted by partners/departments on time and supervise creation of deck.
  • Demonstrates proficiency in writing skills to craft internal and client correspondence, communications plans, press materials, client presentations, etc. as well as successfully present POVs and work to gain internal and client alignment.

What You Have:

  • At least four years of relevant experience of high level client management
  • Proven ability to manage large projects and small teams on one or more sizable accounts
  • Excellent written and verbal communications skills and demonstrated ability to delegate tactical assignments and accurately judge and edit work of others
  • Skills and personality to operate effectively in a very fast-paced, complex business
  • Ability to engage with high ranking executives on both technical and non-technical matters
  • A comprehensive understanding of your clients' businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc., and will be able to impart this knowledge to account team members

What You’ll Get:

  • Purpose-driven work alongside smart, dedicated colleagues
  • Market-leading salary and equity compensation
  • Competitive medical, dental, and vision coverage
  • 401(k) with 100% company match up to 4% of salary and immediate vesting
  • Unlimited vacation that you’re encouraged to take, including paid parental leave
  • Stocked kitchen full of healthy snacks and drinks
  • Weekly catered lunch
  • Monthly team-wide events like Alamo Drafthouse movie screenings, escape rooms, and stand up paddleboarding
  • Many more benefits … apply to find out!
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • Node.jsFrameworks
    • HubSpotCRM
    • SalesforceCRM

Location

Austin, TX 78701

An Insider's view of New Knowledge

What’s the vibe like in the office?

The vibe in the office is genuine and welcoming. Too many times tech companies try to contrive their culture, and tell people how they need to act. This couldn't be more different from New Knowledge. It's an environment that celebrates individuality, and welcomes new ideas.

Chelsey

Demand Generation Marketing Manager

What's the biggest problem your team is solving?

Weaponized narrative and disinformation campaigns are storming into our lives over the Internet. It is incredibly rewarding to have a career where you can detect these activities and protect our institutions and the communities and discourse around them.

Dakota

Software Engineer

What are some things you learned at the company?

I have learned how to incorporate feedback from users to make models and statistics to answer multifaceted questions about communities on social media. I have also had the chance build APIs around my models in order to make them more accessible to users.

Becky

Data Scientist

What makes someone successful on your team?

A slightly unhealthy obsession with protecting people, people who are driven to solve problems by relentless curiosity, and a technical ability to explore various data sets and persuasively present discoveries.

Ryan

COO

What are New Knowledge Perks + Benefits

New Knowledge Benefits Overview

We are a startup company in the fun sense, we move quickly and get a lot done, but an established company when it comes to benefits. We have funding and revenue and we know the value of investing in our employees to grow New Knowledge. We offer Fortune 500 level health care benefits, vision + dental, free parking, a 401(k) and professional development opportunities.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Our leadership team is 50% female! New Knowledge is an autonomous company staffed with a diverse array of passionate, brilliant people who trust each other and love what they do.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 14 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Free parking in our downtown office
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Mentorship program
Our mentorship program includes 1-to-1 program.

Additional Perks + Benefits

People love working here because they get a chance to do purpose-driven work with smart, dedicated colleagues! We like to treat our team by doing monthly team-wide events like Alamo Drafthouse movie screenings, escape rooms, and stand up paddle boarding. We take care of our employees by providing healthy lunches once a week and a variety of snacks and beverages throughout the week. We also offer an annual stipend to purchase the gadgets, books, subscriptions, and other tools you need to be successful and happy at work! There are many more benefits to working here at New Knowledge, just apply to find out!

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