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Strategic Relationship Manager

| Austin
A Cloud Guru is a world leading provider of online education. We focus on providing high-quality, affordable and engaging on-demand video courses to hundreds of thousands of technology professionals. We help our students learn new skills, gain valuable industry certifications, and excel in their careers
Since 2015 we've helped over 700,000 students with their cloud transformation. We have ambitious goals for the year ahead and we're looking for a confident, curious, and customer focused Strategic Relationship Manager to help us achieve these goals.
What we're looking for
As a Strategic Relationship Manager you'll be a champion for our customers who identifies, establishes and nurtures relationships with executive-level sponsors across our enterprise base. You'll be responsible for accelerating existing business growth, expanding relationships with our clients, and mitigating churn risk.
You’ll be responsible for accelerating existing business growth, expanding relationships with our clients, and mitigating churn risk. Success in this position requires exceptional consultative sales, account management, a willingness to experiment, and a passion for helping other achieve results.
You're optimistic, empathetic, and constantly look for opportunities to improve systems, process and results. You thrive in our ever-changing, fast-paced startup environment. Ideal candidates will have the ability to drive growth and relationship strategy coupled with a willingness to roll up their sleeves and execute the tactics. 

From the get-go you'll be responsible for the following:

  • Account growth and account retention
  • Strengthen and develop relationships in the named accounts building champions that will help to unlock business opportunities
  • Manage multiple buying contacts within a client business and formulate highly impactful organization-wide recommendations
  • Work cross-functionally within sales and other A Cloud Guru organizations to drive revenue and increase customer satisfaction
  • Become an expert in A Cloud Guru’s offering for businesses of all sizes and adapt recommendations quickly to suit varying client needs
  • Document customer product feedback to help shape our product road-map
  • Lead Quarterly Business Reviews (QBR) with key clients and applicable stakeholders

To be successful you'll need to have the following:

  • 3-5+ Years experience in quota carrying sales roles.
  • Account Management experience is a must, if you have renewed SaaS contracts you get bonus points!
  • Enterprise level account management experience in a revenue focused role
  • Experience working with SaaS or subscription-based customers
  • A track record of exceeding quota and goals for account growth and retention
  • Be a fantastic relationship builder who can lead people internally and externally to deliver customer focused solutions
  • Previous experience in a startup or scale-up is highly advantageous
  • A Bachelor's degree or equivalent experience

Working with us
Our people matter to us. We know everyone has a life, and we encourage you to live it to the fullest. We understand that with a start-up life comes stress, pressure and change and for that reason our employees receive 20 days (4 weeks) of leave each year.
In addition to this we offer health, vision, and dental coverage, 401K and we pay commensurate with experience and potential to make sure you’re looked after.
Our Crew
Our team is spread across the globe, primarily in the US, Australia and the UK. Our B2B sales team hang their hats in Austin, Texas.
While we do have remote workers, this role requires hands-on collaboration so the position requires that you live in or relocate to Austin.
We are a fast-growing team with big ambitions. We need people who can help us build a solid foundation for the future. If you want to make a difference in a fast-growing team, now is the time to join.

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Location

We're located in Austin’s eclectic Rainey Street neighborhood where we are just a short walk from Austin’s best shops and eateries.

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

The vibe here is a reflection of the people – laid back, casual, and most of all, jovial. No workplace is ever going to be the same as home, but here there is a similar level of comfort. Folks are exceptionally welcoming and willing to help out where they can. Humor is necessary to get through the work day, and we've got that in spades here.

Vijay

Manager, FP&A

What projects are you most excited about?

Our content team is hard at work to continue providing a differential and expansive training offering to our customers. There is a ton of awesome new stuff in the works for our enterprise offering, Teams, and I can’t wait to continue to help businesses and enterprises in their cloud adoption journey. 2019 is going to be a big year!

Madeline

Account Executive

How does the company support your career growth?

We provide opportunities for our leaders to attend leading conferences within our industry but also within their professional space. It's important to us that our leaders maintain a pulse of what's developing within their field and are equipped with insights to lead our growing teams. We have a work hard, stay humble motto at ACG.

Hanh

Director of Customer Experience

What are A Cloud Guru Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
A Cloud Guru's health insurance plan covers 100% of your medical premium!
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
A Cloud Guru offers 4 weeks of PTO per year!
Paid Holidays
We offer all employees paid time off for all major holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
We cater in team lunches every Monday, Tuesday, and Thursday! We also keep a fully stocked refrigerator
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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