Sr Product Support Engineer

| Austin



Sprinklr, Inc. seeks a Sr. Product Support Lead Engineer - To provide product support by

designing and developing customized software application solutions for Sprinklr social

media/communications platform.


Specific duties will include:


  • Analyze software product needs and work on software development projects and documentation as required;
  • Ensure that software product continues to function normally by duplicating and troubleshooting software product, test software behavior to identify gaps and work towards a speedy resolution;
  • Investigate user-reported issues, and deliver solutions to both technical and non-technical end users as technical subject matter expert on key modules of Sprinklr's product;
  • Develop in-depth product expertise in order to lead on specialty software development projects and initiatives, team meetings, provide key software development insights and work towards a speedy resolution;
  • Understand customer requirements and workflow and provide regular updates;
  • Contribute towards product stability and work on scope for improvements and feature additions;
  • Participate in testing phases as part of new feature releases to ensure product stability;
  • Develop and manage technical documentation outlining process and procedures for both internal and client use purposes;
  • Work cross-functionally with development, quality assurance, client success and operations teams to resolve escalated issues; and
  • Develop training materials and procedures, and/or train users in the proper use of software.

Job Location: Austin, TX. Employer will accept a Master's degree or equivalent and three (3) years of experience, OR a Bachelor's degree or equivalent and five (5) years of experience in lieu of a Master’s degree or equivalent and three (3) years of experience. Submit resume to HR at:

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515 Congress Ave Suite 2650, Austin, TX
515 Congress Ave Suite 2650, Austin, TX

Perks of working here

Commuter Benefits
Company Outings
Flex Work Hours
Health Benefits
Some Meals Provided
Stocked Kitchen
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