Austin Tech Jobs and Startup Jobs

Tecovas is looking for an Executive Assistant to providing high-level, administrative support to senior level Executives within the company. This position requires that you are highly organized, can juggle many tasks at once, and are comfortable interfacing with all levels of internal management and staff as well as outside clients, vendors and candidates in a fast-paced environment. Detailed responsibilities will include:

As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Perform host and/or network-based forensics across Windows, Mac, and Linux platforms. Perform basic malware analysis. Conduct red-team, penetration testing activities by leveraging actual adversary TTPs. Assess and develop information security and incident response programs in a proactive fashion to help mature the security posture of organizations prior to an incident. Lead incident response and proactive engagements. Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management. Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events. Manage internal programs or teams.

In this role you will be part of an Information Technology team that is responsible for crafting and developing scalable, maintainable, highly available network and systems architectures that meet business objectives and SLAs. Having experience of web operations, you'll know that things occasionally break in the middle night and site uptime is essential - therefore you're able to respond to alerts, fix issues, and provide a comprehensive report when things are back up and running. You understand the concept of infrastructure as code, and will have implemented such in the cloud. You're an excellent communicator, cautious, calm under pressure, and happy to pick up and master unfamiliar technologies. You'll also get the chance to work with other members of the RetailMeNot team in our global offices.

Spredfast + Lithium is seeking a Social Media Coordinator to add to our growing professional services team. From community moderation and content development to social data analysis, the Social Media Coordinator will play a pivotal role on project teams at Spredfast + Lithium.

As a seasoned writer, editor and content marketing manager, you’ll be responsible for writing, planning and executing a content strategy informed by broader marketing and product launch campaigns. The ideal candidate will have the ability to turn technical concepts into relatable and relevant content that satisfies our audience’s need to better understand what we do, why it matters and how it works.

Ensure the long-term success of Keller Williams agents by providing high-touch technology onboarding with the goal of agent retention and technology adoption and engagement. You will serve as a subject matter expert on the core business functionality of all Keller Williams Technology, building and supporting customer relationships through frontline support, tracking, reporting on requests and providing proactive training.

Implement Keller Williams systems and models in new regions globally. Ensure sustainable value and partnership to our global regions to enable their success in launch, growth and achievement phases. In partnership with worldwide regional leadership, conduct annual strategic planning, quarterly business reviews and own ongoing regional interactions and communications. Own the finances of the worldwide division including monthly and annual oversight, budgeting and forecasting, billing and accounts receivable, and tax issues. Drive cross-functional communication to leverage internal business units to support our global regional offices and influence internal Keller Williams business priorities. Thoroughly understand each region’s mission and regional operations to maximize the value of delivery of existing solutions, and effectively identify new opportunities to insert Keller Williams systems, models, tools and technology solutions to increase effectiveness and profitability. Work with regional leadership to continue to implement the Keller Williams models, systems and drive the value proposition of KWW.

The Director of Digital Marketing leads our paid digital marketing channels, which includes programmatic SEM and display, paid social, SEO, affiliate marketing and conversion rate optimization. The focus is on delivering MRR through acquisition of new customers and digital conversion activities throughout the full customer lifecycle, although the role will naturally support other marketing initiatives requiring digital marketing expertise and execution. This role currently manages a team of internal digital marketing professionals, plus external resources and reports into the VP, SMB.

360training.com is looking for a Paid Digital Marketing Manager who will be responsible for managing all paid media campaigns throughout their full lifecycle including marketing launch, creative messaging strategy, performance optimizations, and post campaign analysis. These channels include Paid Search, Paid Social, Display, Paid Video, and Affiliates with the potential to expand into new channels. This role requires a hands-on approach to the campaigns, but also the ability to work cross functionally both internally and with agencies.

Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

The Customer Success Manager is the central point of contact for all customer success and satisfaction during the customer lifecycle, working with and escalating to technical operations, professional services, product management, and account management resources on behalf of customers to ensure customer satisfaction, retention, and expansion. 

We’re looking for a Content and Communications Specialist to join our Customer Success Enablement team at our headquarters in Carpinteria, CA. In this role, you’ll create a strategy for organizing and maintaining resources, improving our internal communication and content management systems. This is a highly collaborative role where you’ll partner with various teams across Procore and within our Customer Success department to ensure effective and consistent Customer Success internal knowledge and content.

To be successful in this role, you thrive in a culture of rapid growth, frequent change, are technically inclined, and possess the ability to think creatively. You are a Professional Problem Solver by building positive rapport and communicating appropriately with different personality types. You are also a Specialized Consultant for all things HomeAway, guiding our customers around the site to help make their business and listing experience as successful as possible. You show integrity and remain calm and collected under pressure. We want team members who are not just going to get the job "done" but will go above and beyond to delight our customers. 

ClearDATA is seeking an Executive Assistant reporting to the Chief Technology Officer. This person will primarily support the CTO while also assisting with the scheduling and travel needs of other senior product executives. The ideal candidate will use their strong organizational, communication and planning skills to support the product group to help drive the efforts of product development. This person should also be passionate about creating a new category of technology that will fundamentally make healthcare better. If you are looking for a great opportunity to grow and develop your career and work with innovative people, come and join the ClearDATA team!

As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community.

Amherst is looking for an Executive Assistant to join our fast-paced team in Austin, TX. The Executive/Administrative Assistant will provide executive level support to the President of Amherst Residential, and Chief of Staff under our Amherst Residential division, a subsidiary of Amherst Holdings based in Austin, TX. This Executive Assistant should have experience supporting C-Level Executives, be technically savvy, and possess a strong track record of success. The hybrid nature of this role requires advanced administrative, organizational and communication skills. The EA must be highly professional, polished, energetic, and have a positive attitude as they provide assistance to senior executives and clients.

As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction.

Tecovas is growing, and we’re looking to bring on our first Facilities Manager for our HQ in Austin, Texas! We are looking for someone with a fantastic attitude who strives to make Tecovas a great place to work everyday. In this role you will constantly seek ways to improve processes, procedures and the office environment. You’ll also be very impactful as a culture cultivator, driving camaraderie through various in-office initiatives.

This newly created role will see you take responsibility for our global partner communications and programs including their development, governance and delivery. Using your in-depth knowledge of marketing automation, you’ll own the partner implementation of marketing automation (using Pardot) to improve partner sales efficiency, retention and program value.