Customer Support Jobs in Austin

29

Customer Engagement Specialist

RigUp
Austin
10 hours ago
+27
RigUp is looking for a Customer Engagement Representative to join our newly-formed Community Management team. The Customer Engagement Representative will focus on building and strengthening relationships with our customer base: independent contractors in the oil and gas industry. The Community Management team partners with marketing to drive customer engagement and customer success and support to drive customer satisfaction.

Executive Director, Customer Operations

Vista Consulting Group
Austin
1 day ago
+32
We are searching for an Executive Director focused on post-sales customer operations, who will partner closely with Vista company Chief Customer Officers / Chief Operations Officers; their lieutenants in Services, Support, and Customer Success; and CEOs to drive successful transformations in coordination with the company's wider executive suite. This leader will work in tandem with experts across the Vista Consulting Group to ensure portfolio companies are aligned on both the strategy and execution tactics of the CEO's goals and targets, ultimately supporting powerful growth. The ideal candidate will have prior experience leading services, support, and customer success organizations, bringing a deep understanding of how to create effortless experiences that drive value for existing customers, in support of long-term customer growth. Experience in consulting or advisory roles is an added plus.

Tier 1 Customer Support Specialist

Social Solutions
Austin
2 days ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Customer Care Coordinator (Contract)

RetailMeNot, Inc.
Austin
2 days ago
+40
RetailMeNot is looking for friendly, intelligent people to join our Customer Support team in our downtown Austin location on a contract basis. In this role, you will complete functions central to meeting quality and customer support goals on RetailMeNot, Inc.’s web properties. You will be trained on all team processes and functions as well as contributing to meeting team goals. In addition to on-the-job training, we offer competitive pay, an open culture. We look forward to reviewing your resume!

Call Center Representative

Opcity Inc
Austin
4 days ago
+14
We are currently seeking a Full-time, highly motivated Call Center Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Customer Service Representative

Customer Support Representative

OJO Labs
Austin
5 days ago
+48
As an OJO Labs Customer Support Representative your primary purpose is to support our customer community with a high-level, concierge style service. As a CSR you will be responsible for assisting in new customer onboarding, handling customer inquiries and configuring customer websites, IDX and mobile apps, in addition to, diagnosing and troubleshooting software and user issues for real estate brokers and agents. A great CSR must efficiently and effectively navigate between in-app chat, email and phone communication to provide our consumers with the highest care all with a great sense of urgency. 

Customer Success Manager

Cloudflare
Austin
6 days ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Team Lead, Customer Success Manager

Customer Success Specialist

Digital Pharmacist Inc.
Austin
6 days ago
About Us   Digital Pharmacist is a rapidly growing digital health company that powers technological communication and adherence solutions for 7,500 pharmacies, national pharmacy wholesalers, hospital systems and pharmaceutical brands. Millions of patients use the company's products every month. Digital Pharmacist is the official digital partner of the National Community Pharmacy Association. The company is headquartered in Austin, Texas, with

Customer Success Representative

Rapid7
Austin
1 week ago
+24
The Customer Success Representative will be responsible for renewals, adoption, and expansion related activities for a high volume of a transactional group of customers and partners. Their focus will be on responding to customer inquiries while working proactively to identify customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

Community Support Representative (hourly, full-tim…

Adia
Austin
1 week ago
+23
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Manager, Partner Operations

DoorDash
Austin
1 week ago
We’re looking for a Partner Operations Manager to grow, manage and improve the merchant side of the business by identifying and solving operational problems in the Texas region. As a member on our Local Team, you will be responsible for executing our strategic advantage: winning, growing and maintaining the best merchants in each city. As a Partner Operations Manager, you are a critical piece of DoorDash’s growth and success in every market in

Customer Support Representative

Evernote
Austin
1 week ago
+35
Evernote Customer Support needs team members who excel at providing phenomenal support for our diverse customer base. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. We help customers with their technical issues, fill out detailed bugs for engineers, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote.

Customer Support

Eden
Austin
1 week ago
+16
WHAT YOU'LL DO Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude Serve as the primary liaison between customers and service providers to create the perfect customer experience Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve our customers Think creatively about how to

Technical Support Engineer

Linnworks
Austin
1 week ago
+13
Description:  Linnworks (Linnworks.com) is the world’s leading eCommerce SaaS platform that enables businesses to integrate, manage, and optimize their sales processes across hundreds of online marketplaces. Thousands of customers in more than 60 countries use Linnworks to transform the way they sell online. Founded in 2009, Linnworks has rapidly expanded to become the #1 eCommerce SaaS platform in Europe, processing more than $5B in

Customer Success Manager

A Cloud Guru
Austin
1 week ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Customer Experience Associate

Tecovas
Austin
1 week ago
We're passionate about customer experience here at Tecovas, and we're looking for someone to ensure our current and future customers have the best possible interaction with our brand and product.

Customer Care Technician

HotSchedules
Austin
1 week ago
+40
Join our Customer Care Services team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers.  This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.

Strategic Account Manager

KaiNexus
Austin
1 week ago
We are seeking a talented, bright, and energetic professional with account and relationship management experience to  join our Austin team.  The perfect candidate will be a self-starter who is highly analytical, detail-oriented, and has the ability to make and articulate clear, informed recommendations. The position is fast-paced and highly visible to our executive leadership team, and it offers excellent  potential for upward mobility. The

Senior Client Success Specialist SaaS

Tiger Pistol
Austin
2 weeks ago
Tiger Pistol is an innovative social advertising technology company experiencing explosive global growth. Our technology is built to automate the setup, publication and optimization of Facebook and Instagram ads at scale. In support of our growth, we are looking to hire a Senior Client Success Specialist for our Austin, TX office. We are currently seeking a hands-on leader of our small but growing Client Success team.  This is a player/coach

Technical Customer Support

SamCart
Austin
2 weeks ago
SamCart is a web-based check out platform that features conversion-optimized checkout templates along with 1-click upsells, subscription and payment plan capabilities that are designed to maximize profits from every sale. We are looking to grow our Technical Support Team by adding a dedicated Technical Support Specialist. We are a rapidly-growing, fast-moving, ultra-hyper, candy-eating, protein-drink-drinking company that loves our customers and

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