Customer Support Jobs in Austin

39

Accounting Support Specialist

Restaurant365
Austin
5 hours ago
+18
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well known franchises to your favorite local spot, fine dining to fast casual…

Integration Support Specialist

Restaurant365
Austin
5 hours ago
+18
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well-known franchises to your favorite local spot, fine dining to fast casual -

Customer Success Manager

Medallia
Austin
19 hours ago
+32
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a

Customer Success Engineer

ThousandEyes
Austin
19 hours ago
If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's...

Commitment Administrator

Keller Williams Realty International
Austin
1 day ago
+16
Our ideal Commitment Administrator is precise, detail oriented and extremely efficient. You have a passion for spreadsheets, checklists and all things organization. You are a customer service professional, and maintain a high sense of confidentiality. Supporting the entire Commitment Team, you will help ensure all Keller Williams franchises operate at the highest level—ensuring profitability and success, and monitoring compliance issues.  

Client Success Manager

Iodine Software
Austin
1 day ago
+11
You will be responsible for managing a portfolio of clients and working directly with those clients on their requirements with the ultimate goal of client retention. If you are driven by building relationships, solving complex business problems and exceeding client expectations, this position may be right for you.

Customer Success Manager, Enterprise

WP Engine
Austin
1 day ago
+15
Work with our Enterprise clients to help identify, quantify and track the key performance indicators most important to their business; create customer success plans to help customers achieve their goals. Program manage escalations, campaigns and high traffic events; anticipating needs based on an understanding of customer initiatives and holding the partnership accountable to shared goals. Partner with the Sales Account Managers to continually identify and develop new opportunities to drive adoption and align with customers' strategic goals.

Customer Success Manager

Square Root
Austin
2 days ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Call Center Representative

Opcity Inc
Austin
2 days ago
+14
We are currently seeking a Full-time, highly motivated Call Center Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Customer Success Manager

SecureLink
Austin
4 days ago
+31
The Customer Success Manager is the central point of contact for all customer success and satisfaction during the customer lifecycle, working with and escalating to technical operations, professional services, product management, and account management resources on behalf of customers to ensure customer satisfaction, retention, and expansion. 

Community Support Representative

Adia
Austin
4 days ago
+23
As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community.

Senior Customer Support Representative

Smarter Sorting
Austin
4 days ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Customer Success Representative

OutboundEngine
Austin
4 days ago
+21
As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction.

Technical Support Engineer

Tenfold
Austin
5 days ago
+16
As a Support Engineer team member, you will provide world-class support to our customers over the phone, via support tickets and/or through our live chat system. We have 1st (9 am to 5 pm Central), 2nd (5 pm to 1 am Central) and 3rd (1 am to 9 am Central) shifts available.

Customer Service Representative

Opcity Inc
Austin
1 week ago
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Customer Experience Associate

Tecovas
Austin
1 week ago
We're passionate about customer experience here at Tecovas, and we're looking for someone to ensure our current and future customers have the best possible interaction with our brand and product.

Bilingual Customer Support Representative (Spanish…

Procore Technologies
Austin
1 week ago
+20
Fluency in written and verbal Spanish is required. Acquire a thorough understanding of the Procore business model. Acquire a thorough understanding of the Procore system and tools needed to optimize its use and maximize its effectiveness. Respond to client needs. Communicate via phone, chat, and email; building relationships with clients and their users. Diligent, consistent attention to detail and management of administrative aspects of job. Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers. Proactively seek guidance and direction from manager and co-workers when appropriate. Maintain in depth and continuing understanding of company technology, products, and services. Support Company's corporate culture including adhering to established ethical standards. Keep abreast of industry standards, new technologies, and the latest in customer service techniques.

Customer Support Representative

Director, Customer Support

Customer Success Manager - Austin

OneSpot
Austin
1 week ago
The OneSpot Customer Success team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office. This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts. You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.

Consumer Success Representative - Spanish Bilingua…

Opcity Inc
Austin
1 week ago
+14
Opcity is currently seeking full- time Spanish Bilingual, highly motivated call center representative to join our team. In this role you will be the concierge, helping potential home buyers through the beginning stages of the home buying and/or selling process. Do you have customer service or outbound sales experience? Awesome, but certainly not necessary. To land this role, you do have to have some experience with helping people! This does not necessarily have to be traditional customer service: just make sure it is apparent for us to see where you gained that experience somewhere within your resume. Top performers also possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast paced, high energy environment.

Client Outcome Manager

Square Root
Austin
1 week ago
+24
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

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