Senior Product Manager, Integrated Knowledge Exper…
5 hours ago
As Principal PM for the Integrated Knowledge Experience, you will lead your team in developing an intelligent, in-product knowledge and education framework that will be deployed globally. The new experience will bring personalized and localized product knowledge TO the customer -- delivered in-context, across multiple channels, including web, mobile, email, chat/bot, voice, etc. The knowledge experience will get smarter with each use, anticipating and dynamically surfacing the most relevant content, just-in-time. The experience will also feature a personalized and context-aware Knowledge and Education Center that facilitates speedy problem resolution and skill-building.