Greentech Jobs Austin

4

Communication Associate

Aspire Food Group
Austin
16 hours ago
+21
Overview Aspire Food Group is a global food-tech company based in Austin, Texas. We address food security and food sustainability by developing pioneering technology to commercialize the cleanest and most ethical source of animal protein in the world: insects. Your primary focus will be to manage the creation and deployment of written content for the Aspire CPG brand, Exo. This will include the creation of original content and the management of

Account Manager

Aspire Food Group
Austin
16 hours ago
+21
Overview Aspire Food Group is a global food-tech company based in Austin, Texas. We address food security and food sustainability by developing pioneering technology to commercialize the cleanest and most ethical source of animal protein in the world: insects. The primary role of the Account Manager is to foster and maintain business relationships with key accounts and strategically identified customers to generate sales in alignment with

Senior Software Engineer

Smarter Sorting
Austin
1 day ago
+18
Smarter Sorting is looking for a Senior Software Engineer who has a deep understanding of Ruby and can take ownership of our client data portal and supplier data portal. Taking the lead on these portals will help ensure our customers have a seamless and positive interaction with the software side of our products. This person needs to understand the business value that these portals provide to our customers as well as understand the key place that they hold in the vision of Smarter Sorting. Success in this role will involve integrating the existing portals into a single application, figuring out how to scale the application with new customer acquisitions, and then growing the team as Smarter Sorting grows. They will hit important back-end development milestones for our software products and offer day-to-day support within our Data Engineering team.

Senior Customer Support Representative

Smarter Sorting
Austin
1 week ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

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