Austin Tech Jobs and Startup Jobs

4

Senior Customer Support Representative

Smarter Sorting
Austin
4 days ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Sales Development Representative

Rubrik, Inc
Austin
1 week ago
Rubrik’s Sales Development Representatives (SDRs) form the core of our ambitious go to market strategy and revenue growth engine. Using their intellect to understand potential customers (prospects), SDRs drive value beyond expectations every day by helping clients gain insights into their business. The SDR position teaches All-Star talent what it takes to be successful in the highly lucrative world of enterprise technology. This is your

Operations Supervisor

Zagster
Austin
2 weeks ago
+20
Responsible for providing leadership to team (20-30 associates) conducting asset deployment and collection, ensures inventory is properly tracked and accounted for. Triages operational issues and assists team and management with resolution. Assists with new hire training and development. Drives process improvment. Provides success metrics to Director of Operations. Schedules development and coordination of schedule adjustments for assigned shifts.

Account Executive

Dropoff, Inc.
Austin
3 weeks ago
+16
Company Overview Dropoff is a same-day, last mile delivery service that enables businesses across industries to meet rising expectations for faster deliveries. Through our proprietary technology platform and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension of any business and a true logistics partner. Dropoff Tracker increases enterprise businesses’ visibility into all of their deliveries, with details of all

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