Global Claims Manager
1 hour ago
Responsible for meeting service targets consistently with speed and accuracy for all HomeAway claims.
Lead the Global Claims Team to resolve all customer claims queries, critical issues, high value claims and fraud detection within agreed service levels.
Ensure complaints are efficiently and effectively handled, taking appropriate action to address issues raised and introduce long-term improvements.
Enable Team Members to have the right level of capability, skills and knowledge to successfully achieve high levels of customer satisfaction and service targets.
Responsible for claims quality assessing and claims audit. Audit and review all aspects of the service including the verification of claims payments ensuring accuracy and efficiency.
Be on top of claims payout and ensure prompt escalation of any potential overspends.