2019 Customer Support Manager Salary Austin | Built In Austin
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Content Marketing Manager
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CPO (Chief Product Officer)
Creative Director
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Customer Support Manager
Customer Support Rep
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Visual Designer
Austin
Austin

Customer Support Manager salary in Austin

Average Base Salary in Austin

$79,692
$8,350
Additional Cash Compensation
$88,042
Total Compensation
Median: $80K
Min: $37K
Max: $130K

How Much Does a Customer Support Manager Make in Austin?

The average salary for a Customer Support Manager in Austin is $79,692. The average additional cash compensation for a Customer Support Manager in Austin is $8,350. The average total compensation for a Customer Support Manager in Austin is $88,042. Customer Support Manager salaries are based on responses gathered by Built In Austin from anonymous Customer Support Manager employees in Austin.

Austin by the numbers

2,134
Total number of Tech companies in Austin
67,716
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Austin is between $80k - $90k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $83,273 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $72,000 and the average Customer Support Manager salary for men is $88,667.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $90,500.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,189
Min: $29K
Max: $55K
Operations Associate $51,863
Min: $28K
Max: $77K
Office Manager $52,167
Min: $36K
Max: $72K
Technical Support $54,288
Min: $38K
Max: $85K
Sales Operations Analyst $55,333
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $68,152
Min: $35K
Max: $110K
Business Analyst $74,153
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $79,692
Min: $37K
Max: $130K
Operations Manager $90,323
Min: $55K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $129,455
Min: $85K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Customer Support Manager jobs in Austin
12

Customer Support Representative

Austin
5 days ago
+20
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Customer Support Representative

Austin
5 days ago
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.

Director, Customer Support

Austin
6 days ago
+20
We’re looking for a Director of Customer Support to lead our front-line Support Teams as we deliver memorable client interactions through high levels of technical aptitude, efficient processes, strong relationships with our Product Team, customer ownership, and overall team development. You’ll interact regularly with clients through feedback sessions, business reviews, and client escalations.l You’ll help lead efforts around KPI refinement,

Bilingual Customer Support Representative (Spanish)

Austin
5 days ago
+20
Fluency in written and verbal Spanish is required. Acquire a thorough understanding of the Procore business model. Acquire a thorough understanding of the Procore system and tools needed to optimize its use and maximize its effectiveness. Respond to client needs. Communicate via phone, chat, and email; building relationships with clients and their users. Diligent, consistent attention to detail and management of administrative aspects of job. Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers. Proactively seek guidance and direction from manager and co-workers when appropriate. Maintain in depth and continuing understanding of company technology, products, and services. Support Company's corporate culture including adhering to established ethical standards. Keep abreast of industry standards, new technologies, and the latest in customer service techniques.

Senior Customer Support Representative

Austin
20 hours ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Customer Support Specialist

Austin
6 days ago
+16
As a Customer Support Specialist, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support in-bounds and maintaining day-to-day platform operations. You will represent RigUp to our existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business.

Customer Support, Associate

Austin
2 weeks ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents.  Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel.  Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Senior Customer Support Engineer (L2)

Austin
3 weeks ago
+16
Tenfold is looking for a true problem solver to join our growing team. In this role you will work directly with our customers to remove road-blocks and technical challenges post onboarding. You will be customer facing and will manage phone and ticket queues for our customers seeking assistance. As a senior member you will assist with customer escalations, partner with engineering on complex issues and facilitate a path to resolution across many different technical challenges. The right person will have a consistent track record of solving complex technical problems with an adept technical skill set. Equally a strong technical acumen and communication skills to organize multiple parties towards swift success. In summary, we want problem solvers to help our customers achieve measurable success with our solution.

Customer Support

Austin
2 weeks ago
Athena Security is searching for a talented team player to fill the open position of Video Surveillance Monitoring Customer Support. We welcome your feedback and your outstanding work ethic.  Disturbed by all the shootings and other crimes in the news recently, our founders launched this startup to develop cutting-edge technology that focuses on proactively helping prevent a crime before it happens.  Athena Security is dedicated to providing its customers with the highest quality security products and services. Join our team today and be a part of our mission. In this role, you will perform security-related tasks (electronic security system monitoring, incident and activity report preparation, etc.).  

Technical Customer Support

Austin
6 days ago
SamCart is a web-based check out platform that features conversion-optimized checkout templates along with 1-click upsells, subscription and payment plan capabilities that are designed to maximize profits from every sale. We are looking to grow our Technical Support Team by adding a dedicated Technical Support Specialist. We are a rapidly-growing, fast-moving, ultra-hyper, candy-eating, protein-drink-drinking company that loves our customers and

Customer Support Specialist

Austin
2 weeks ago
+17
Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude Serve as the primary liaison between customers and service providers to create the perfect customer experience Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve our customers Think creatively about how to consistently surprise and delight customer offices

Senior Customer Support Representative

Suburbs
2 weeks ago
Do You Get EXCITED about?... Joining a well funded and fast growing SaaS software company, founded by the owner of one of the fastest-growing companies in the country, featured in Inc. Magazine, Entrepreneur, Forbes, and USA Today? Working alongside a Visionary CEO with a #1 National Best-Selling book? Having an opportunity for HUGE personal and professional growth? If you've answered "Yes, Yes, YES!", then here are a few more details about what could be THE DREAM role YOU have been looking for! You will be responsible for directly teaching and assisting our most valuable customers as they launch and integrate their lead-gen surveys and funnels on our revolutionary software.

Skills that affect Customer Support Manager salaries in Austin

1
Customer Support
4% have this skill
2
Team Training & Development
3% have this skill
3
Business Operations
3% have this skill
4
Account Management Ops
1% have this skill
5
Sales Operations
1% have this skill
6
Operations Management
1% have this skill

Recent Customer Support Manager salaries in Austin

$65,000
Yearly Salary
A Team Lead reported a yearly salary of $65,000 with +$2,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
500+ Employees
Austin
>10 Reports
$89,000
Yearly Salary
A Manager reported a yearly salary of $89,000 with +$8,900 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $85,000
5-7 Years of Experience
Male
500+ Employees
Austin
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000 with +$2,500 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
$72,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $72,000 with +$20,000 in additional cash compensation
1-3 Years of Experience
Female
1-10 Employees
Austin
$89,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $89,000
500+ Employees
Austin
$37,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $37,000
500+ Employees
Austin
$130,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $130,000
500+ Employees
Austin
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000
500+ Employees
Austin
$60,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $60,000
500+ Employees
Austin
Salaries//Operations//Customer Support Manager
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