2019 Director of Customer Success Salary Austin | Built In Austin
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Austin
Austin

Director of Customer Success salary in Austin

Average Base Salary in Austin

$146,429
$22,667
Additional Cash Compensation
$169,096
Total Compensation
Median: $146K
Min: $120K
Max: $180K

How Much Does a Director of Customer Success Make in Austin?

The average salary for a Director of Customer Success in Austin is $146,429. The average additional cash compensation for a Director of Customer Success in Austin is $22,667. The average total compensation for a Director of Customer Success in Austin is $169,096. Director of Customer Success salaries are based on responses gathered by Built In Austin from anonymous Director of Customer Success employees in Austin.

Austin by the numbers

2,135
Total number of Tech companies in Austin
67,716
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Austin Companies with the Highest Operations Salaries

+10
Marketing Tech, Sales
+13
Enterprise Web, Productivity

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Austin is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $149,000 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $130,000 and the average Director of Customer Success salary for men is $168,333.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $158,750.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,189
Min: $29K
Max: $55K
Operations Associate $51,863
Min: $28K
Max: $77K
Office Manager $52,167
Min: $36K
Max: $72K
Technical Support $54,288
Min: $38K
Max: $85K
Sales Operations Analyst $55,333
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $68,152
Min: $35K
Max: $110K
Business Analyst $74,153
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $79,692
Min: $37K
Max: $130K
Operations Manager $90,323
Min: $55K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $129,455
Min: $85K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Director of Customer Success jobs in Austin
20

Enterprise Customer Success Manager

Austin
5 days ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Customer Success Engineer

Austin
1 week ago
If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's...

Customer Success Content and Communications Specialist

Austin
20 hours ago
+20
We’re looking for a Content and Communications Specialist to join our Customer Success Enablement team at our headquarters in Carpinteria, CA. In this role, you’ll create a strategy for organizing and maintaining resources, improving our internal communication and content management systems. This is a highly collaborative role where you’ll partner with various teams across Procore and within our Customer Success department to ensure effective and consistent Customer Success internal knowledge and content.

Senior Manager, Customer Success (Latin America)

Austin
1 week ago
+20
We’re looking for a Senior Manager to Support our Latin America Customer Success team, to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, nurturing executive relationships, identifying champions and ensuring each client is able to quantify value from their investment, while providing world-class customer service. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed and is passionate about leading individuals, inspiring top performance, and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

Customer Success Manager

Austin
20 hours ago
+31
The Customer Success Manager is the central point of contact for all customer success and satisfaction during the customer lifecycle, working with and escalating to technical operations, professional services, product management, and account management resources on behalf of customers to ensure customer satisfaction, retention, and expansion. 

Customer Success Representative

Austin
20 hours ago
+21
As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction.

Customer Success Manager

Austin
1 week ago
+33
About Us: LogicMonitor is the leading SaaS based performance monitoring platform for Enterprise IT. We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie. Located in the 500 West 2nd Street tower, our brand-new

Customer Success Manager

Austin
1 week ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Customer Success Manager

Austin
1 week ago
+32
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a

Customer Success Manager

Austin
1 week ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Customer Success Manager

Austin
1 week ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Customer Success Manager

Austin
1 week ago
+16
Create RigUp champions and essential company partners across existing operator and vendor accounts. Drive customer engagement and product adoption in order to create value for our customers and reduce churn. Seek to grow the user base and transaction volume within existing accounts. Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition. Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform. Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering. Coordinate resources throughout the customer lifecycle, including product and engineering support. Nurture and expand the company's relationship with business units, divisions and the overall enterprise. Provide product demonstrations and general support to existing users or new asset teams. Manage and track customer and transactional information in a CRM system. Practice effective, excellent communication with management, customers and support staff.

Skills that affect Director of Customer Success salaries in Austin

1
Customer Relationship Management
2% have this skill
2
Software Sales
2% have this skill
3
Enterprise Sales
2% have this skill
4
Strategic Partnerships
2% have this skill
5
Account Management
2% have this skill
6
Sales Strategy
2% have this skill

Recent Director of Customer Success salaries in Austin

$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$26,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$175,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $175,000
7+ Years of Experience
Male
500+ Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
500+ Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
500+ Employees
Austin
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000
500+ Employees
Austin
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000
500+ Employees
Austin
$180,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $180,000 with +$12,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
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