2019 Technical Support Salary Austin (Updated Daily) | Built In Austin
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Visual Designer
Austin
Austin

Technical Support salary in Austin

Average Base Salary in Austin

$58,196
$9,300
Additional Cash Compensation
$67,496
Total Compensation
Median: $58K
Min: $38K
Max: $85K

How Much Does a Technical Support Make in Austin?

The average salary for a Technical Support in Austin is $58,196. The average additional cash compensation for a Technical Support in Austin is $9,300. The average total compensation for a Technical Support in Austin is $67,496. Technical Support salaries are based on responses gathered by Built In Austin from anonymous Technical Support employees in Austin.

Austin by the numbers

2,428
Total number of Tech companies in Austin
83,382
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Austin
21

Technical Support Engineer - Returnship

Austin
19 hours ago
+21
We are seeking a Technical Customer Support Engineer to join our team. You will work with our users on complicated technical support issues as well as the Technical Operations team that is responsible for running our global, distributed network. You will also build system security tools including writing web security firewall rules and build big data analytics tools. This is a position where you will learn the inner workings of Cloudflare's technology, while also getting to work directly with our customers. 

Technical Support Engineer

Austin
6 days ago
+13
In this role, you will work closely with clients to resolve their problems including debugging complex optimization campaigns, adapting experiments to run on different media types, integrating Optimizely with other analytics platforms and helping customers interpret their results. You will be part of a team that is available to ensure the success of our clients and minimize the impact of any critical issues.

Technical Support Engineer - Multilingual Preferred

Austin
19 hours ago
+21
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Technical Support Representative

Austin
1 week ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Liquibase Support Engineer

Austin
1 week ago
+24
As a Software Support Engineer, you will investigate, reproduce, and diagnose complex issues affecting our customers on our products – Liquibase and Liquibase Pro. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

Product Support Engineer

Austin
3 weeks ago
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, e-commerce platform for growing businesses.

Technical Support Associate (Weekend Night Shift)

Austin
1 week ago
+31
Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Technical Support Engineer

Austin
1 week ago
+36
Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation. Identify and escalate priority issues that need immediate attention. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. Create process or troubleshooting documentation in the support knowledge base.

Technical Support Engineer

Austin
1 week ago
+24
Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. Serves as the liaison between Rapid7 and the customer. Follows up, tests, and troubleshoots as necessary. Partners with development team on root cause analysis.. Keeps customer informed of case resolution.  Interacts closely with other departments to provide first hand feedback from customers..

Technical Support Engineer

Austin
3 weeks ago
+63
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Associate Technical Support Engineer (9AM - 6PM)

Austin
17 hours ago
+52
The Associate Technical Support Engineer role is entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and dealing with the bulk of our straightforward technical questions. This team takes on learning the system and technologies, but we have the luxury of training you in the details. 

Associate Technical Support Engineer (11AM - 8PM)

Austin
3 days ago
+52
Monitor requests through multiple channels including email and phone, providing support and responding to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Technical Support Salary ranges

The most common Technical Support salary in Austin is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 11-50 employees, earning $75,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $54,340 and the average Technical Support salary for men is $59,586.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $79,233. The average salary for <1 year of experience is $43,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,617
Min: $29K
Max: $60K
Operations Associate $52,322
Min: $28K
Max: $78K
Office Manager $53,971
Min: $36K
Max: $72K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Technical Support $58,196
Min: $38K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $71,882
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,903
Min: $37K
Max: $130K
Operations Manager $88,769
Min: $55K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $134,615
Min: $85K
Max: $185K
Director of Customer Success $135,800
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Austin Companies with the Highest Operations Salaries

+13
Enterprise Web, Productivity
+63
Artificial Intelligence, Cloud
+48
Artificial Intelligence, Consumer Web
+27
Information Technology, On-Demand

Skills that affect Technical Support salaries in Austin

1
Customer Support
8% have this skill
2
IT Support
7% have this skill
3
Team Training & Development
5% have this skill
4
Operations Management
2% have this skill
5
Account Management Ops
2% have this skill
6
Business Operations
2% have this skill

Recent Technical Support salaries in Austin

$58,302
Yearly Salary
A IT Support Tech reported a yearly salary of $58,302
5-7 Years of Experience
Male
201-500 Employees
Austin
$52,000
Yearly Salary
A Genius reported a yearly salary of $52,000
5-7 Years of Experience
Female
500+ Employees
Austin
$69,700
Yearly Salary
A Sr System Administrator reported a yearly salary of $69,700
7+ Years of Experience
Female
500+ Employees
Austin
$83,000
Yearly Salary
A System Administrator reported a yearly salary of $83,000 with +$9,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
1-5 Reports
$83,000
Yearly Salary
A Technical Helpdesk reported a yearly salary of $83,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
Austin
$55,000
Yearly Salary
A Systems Administrator reported a yearly salary of $55,000
1-3 Years of Experience
Male
500+ Employees
Austin
$65,000
Yearly Salary
A Technical Support Engineer II reported a yearly salary of $65,000
3-5 Years of Experience
Male
11-50 Employees
Austin
$60,000
Yearly Salary
A Technical Support reported a yearly salary of $60,000
5-7 Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Technical Support Analyst reported a yearly salary of $45,000 with +$200 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$58,000
Yearly Salary
A Senior L2 reported a yearly salary of $58,000
3-5 Years of Experience
Male
500+ Employees
Austin
Salaries//Operations//Technical Support