2019 Technical Support Salary Austin | Built In Austin
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Account Executive
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Art Director
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Brand Manager
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Business Analyst
Business Development Manager
Business Development Representative
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Business Intelligence Developer
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Client Success Manager
CMO (Chief Marketing Officer)
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CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
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Technical Support
Technical Writer
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Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Austin
Austin

Technical Support salary in Austin

Average Base Salary in Austin

$54,288
$9,200
Additional Cash Compensation
$63,488
Total Compensation
Median: $54K
Min: $38K
Max: $85K

How Much Does a Technical Support Make in Austin?

The average salary for a Technical Support in Austin is $54,288. The average additional cash compensation for a Technical Support in Austin is $9,200. The average total compensation for a Technical Support in Austin is $63,488. Technical Support salaries are based on responses gathered by Built In Austin from anonymous Technical Support employees in Austin.

Austin by the numbers

2,134
Total number of Tech companies in Austin
67,715
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support Salary ranges

The most common Technical Support salary in Austin is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 11-50 employees, earning $85,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $50,000 and the average Technical Support salary for men is $53,790.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $85,000. The average salary for <1 year of experience is $43,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,189
Min: $29K
Max: $55K
Operations Associate $51,863
Min: $28K
Max: $77K
Office Manager $52,167
Min: $36K
Max: $72K
Technical Support $54,288
Min: $38K
Max: $85K
Sales Operations Analyst $55,333
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $68,152
Min: $35K
Max: $110K
Business Analyst $74,153
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $79,692
Min: $37K
Max: $130K
Operations Manager $90,323
Min: $55K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $129,455
Min: $85K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Technical Support jobs in Austin
14

Technical Support Representative

Austin
3 days ago
+28
As a Technical Support Representative you are responsible for providing Level II phone and email customer support for the HomeAway suite of websites. Are you someone who is comfortable working in a call center atmosphere? Do you love solving problems for other people and have a medium-to-strong technical background? Note:(we will provide training on our products and services). Can you explain complex ideas and concepts in a clear, simple manner? Technical Support Representatives require both an intimate knowledge of product as well as some extended general technical knowledge of web browser technologies, operating systems and hardware. You will be interfacing directly with our customers and should possess strong communication skills as well as the ability to explain technical procedures in a way best understood by the individual you are working with.

Technical Support Representative (Contract)

Austin
1 week ago
+13
As part of the Customer Success team, TSEs contribute to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Optimizely.

Data Support Engineer

Austin
5 days ago
+14
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.

Technical Support Engineer

Austin
1 day ago
+16
As a Support Engineer team member, you will provide world-class support to our customers over the phone, via support tickets and/or through our live chat system. We have 1st (9 am to 5 pm Central), 2nd (5 pm to 1 am Central) and 3rd (1 am to 9 am Central) shifts available.

Technical Support Engineer

Austin
1 week ago
+26
The ideal Technical Support Engineering candidate is passionate about technology and customers.  A true problem solver, the Technical Support Engineer will take personal ownership in seeing a problem through to resolution.  You will understand IT environments across heterogeneous operating environments.  You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment. 

IT Support Engineer, Rx Saver

Austin
1 week ago
+30
Are you passionate about supporting an office of dynamic and challenging systems, both desktop and server? Do others look at you as a standout colleague adept at customer-facing support? Are you a self-learner who is not afraid of new systems? If so, we want to learn more about you! We need your help to support and build a global infrastructure that's both resilient and state-of-the-art. We utilize the latest enterprise software applications and

Team Manager, Technical Support

Austin
6 days ago
+24
BigCommerce is seeking a Team Manager, Technical Support for our 24X7 Customer Success Services Team. As the Team Manager, Technical Support you will be responsible for managing a team of dedicated Customer Success Services support staff in a culture where exceptional service to our customers is the the paramount focus. What you’ll do: Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first

Technical Support Representative

Austin
3 weeks ago
+24
Provide outstanding phone, email, and chat based technical and account services support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Escalate unresolved issues as required while maintaining ownership of issues through resolution. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the Client Success organization.

IT Support Specialist

Austin
4 days ago
+18
We are excited to welcome an experienced IT Support Specialist to our team in Austin, TX! In this role you will be responsible for assisting the Sr. IT Manager and System Administrators in the day-to-day IT operations of Restaurant365. Using their strong problem-solving and customer service skills, the ITSS will provide technical support and assistance to Restaurant365’s employees and be the first point of contact for technical issues. The ITSS will also perform setup of company-issued equipment for employees, maintenance and software updates to end-user devices, and provide A/V support for audio and video conference equipment.

IT Support Specialist

Austin
1 week ago
+16
1. Helpdesk support for end user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements. Work closely with help desk team members to drive productivity and customer satisfaction. 2. Windows and Apple OS end-user desktop build, support, capacity management, and performance tuning. 3. Must be experienced with setup and basic support of end user desktops including setting up monitors, keyboard, mouse, and cabling to IT standard desk configurations. 4. Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff. 5. Support company events in the local office and surrounding venues including physical setup, support of audio/visual equipment, manage web conference sessions (Zoom, WebEx, GotoWebinar, A/V Equipment), and general event support activities. 6. Work after-hours and weekends as needed for urgent escalations, off-peak systems maintenance, projects, etc.

Senior Customer Support Engineer (L2)

Austin
3 weeks ago
+16
Tenfold is looking for a true problem solver to join our growing team. In this role you will work directly with our customers to remove road-blocks and technical challenges post onboarding. You will be customer facing and will manage phone and ticket queues for our customers seeking assistance. As a senior member you will assist with customer escalations, partner with engineering on complex issues and facilitate a path to resolution across many different technical challenges. The right person will have a consistent track record of solving complex technical problems with an adept technical skill set. Equally a strong technical acumen and communication skills to organize multiple parties towards swift success. In summary, we want problem solvers to help our customers achieve measurable success with our solution.

Technical Support Engineer

Austin
1 week ago
At Octopus Deploy we understand that our product is a lot more than just the software; it's the entire customer experience. It's our ability to provide brilliant support that sets us apart from our competitors. It's through support that customers connect with us and have experiences that can either make them proud to have chosen us, or regretful. With over 20,000 happy customers, we know that being able to provide personable, friendly, sincere, and ultimately helpful customer support is just as important as any line of code we write.   If you agree with us that support is one of the most important jobs in the company, that support staff should be consulted on feature design and product changes, and you are really driven to impress and delight customers, then we'd love to have you. Our theory is simple: we'll treat you like a star, so that you can treat our customers like stars.

Skills that affect Technical Support salaries in Austin

1
IT Support
9% have this skill
2
Customer Support
9% have this skill
3
Team Training & Development
4% have this skill
4
Office Management
2% have this skill
5
Operations Management
2% have this skill
6
Sales Operations
2% have this skill

Recent Technical Support salaries in Austin

$60,000
Yearly Salary
A Technical Support reported a yearly salary of $60,000
5-7 Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Technical Support Analyst reported a yearly salary of $45,000 with +$200 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$58,000
Yearly Salary
A Senior L2 reported a yearly salary of $58,000
3-5 Years of Experience
Male
500+ Employees
Austin
$53,019
Yearly Salary
A Field Support Engineer reported a yearly salary of $53,019 with +$6,400 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Austin
$52,000
Yearly Salary
A Technical Support Specialist reported a yearly salary of $52,000
3-5 Years of Experience
Male
51-200 Employees
Austin
1-5 Reports
$85,000
Yearly Salary
A it lead reported a yearly salary of $85,000
7+ Years of Experience
Male
11-50 Employees
Austin
1-5 Reports
$51,300
Yearly Salary
A Technical Support reported a yearly salary of $51,300 with +$30,000 in additional cash compensation
3-5 Years of Experience
Male
51-200 Employees
Austin
$38,000
Yearly Salary
A Technical Support reported a yearly salary of $38,000 with +$200 in additional cash compensation
1-3 Years of Experience
Male
1-10 Employees
Austin
$45,000
Yearly Salary
A Technical Support reported a yearly salary of $45,000
3-5 Years of Experience
Female
201-500 Employees
Austin
$73,000
Yearly Salary
A Technical Support reported a yearly salary of $73,000
500+ Employees
Austin
Salaries//Operations//Technical Support
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